Bainbridge Nursing Home — Attraction in New York

My relative is blind , an amputee with other ailments and when he calls for assistance the nursing staff is dismissive or they take a very long time to attend to his needs. Even after I brought his concerns to the attention of the supervising nurse and a social worker who said they would convey the message to his case worker and nursing staff, no changes were made. His very own case worker was unaware of my conversations with the supervisoring nurse and other social worker. My sense is that there is a lack of communication amongst the departments within the facility. My relative feels very alone and not cared for by the staff on his floor. Another issue I had was during visitation. The last few times I visited with him with a scheduled appointment time, it take 1 1/2-2 hours for a staff member to bring him down to the visiting area. What exactly is the point of scheduling an appointment? The response I received from the front desk personnel, “ it’s not my problem, I only admit people, it’s the people on his floor who is not available and the person scheduling these appointments shouldn’t have made it at this time.” The nurse on the resident floor said” it’s going to take a while for us to bring him down, you shouldn’t schedule appointments during feeding time.” Why would they even offer that time for a visit if it’s not a good time for the nursing staff to prepare the resident for a visit with a family member? As I am sitting here now one and a half hour since my arrival time waiting for my relative, there was one other individual already waiting over and hour for her family member. She looked very annoyed and voiced her frustration as well with this ongoing issue. What’s the point carving out time in our day to vist with the resident if we have to spend 75% of that time waiting for them to actually get to the visiting area. A lot of waste d time. This is absolutely ridiculous! This is a not well managed facility. At this point i believe my only solution is to find my relative a place at...

Update: 4 months later…very disappointed with the long term care here. Not sure how long the patients were here for the good reviews. We expressed our disappointment with quality of care but no changes were made that remained routine and consistent. After two hospital trips and several complaints and incidents, unfortunately they are no words to express how we feel about our loss. I would not recommend.

Initial post. Made within the 1st few days at facility…

My daughter’s grandfather was in another SNF in the Bronx, from day 1 and the front desk staff on up it was horrible. I did my research and decided on Bainbridge. I reached out and by the grace of God, I connected with Debi Bruno the Admissions Director who informed me she had one available spot. She was amazing, resourceful and had great customer service! She worked with me and the family to get him set up with the proper insurance and everything he needed to transfer to her facility. She was patience as the other facility delayed the process but she was also very proactive in keeping the communication with me and the facility. One week later, the family is very happy that he is at Bainbridge the difference was felt immediately! Most importantly is that grandad said on day one he liked this new place! He was asking to leave the first facility as the quality of care was not acceptable on all levels. So far the entire staff we encountered from the front desk to the clinical staff has been very helpful, friendly and caring which is very important when it comes to your senior loved ones! I highly recommend. Also note they are a 5 star rated facility which quality of care, safety and health inspection...

I made every effort to research each facility before presenting them to the social worker. Although this location wasn't our initial choice, they were the first to accept my uncle and had good reviews. They provided him with a room number and floor. However, during his transportation from Brooklyn to the Bronx, they discovered he had equipment and were uncertain if they could accommodate it, which is understandable. They contacted the hospital, but we were already en route and never received notification . Upon our arrival, we found the second door locked, and instead of opening it, the receptionist placed a note on the glass that read, "Mr. (John Doe) is not allowed here," treating us as if we were animals rather than people. This was disrespectful, degrading, and inhumane. Eventually, after making it known that was unacceptable and needed an explanation someone did come to explain the situation, but that should have occurred upon our arrival, not through a note on the door. I am truly disappointed in this facility and hope they never treat another family this way, as their behavior was completely unacceptable for a place meant to care for our loved ones and help them heal. Everything happens for a reason, and I’m grateful my uncle didn’t have to stay there with people who lack basic courtesy for a Vietnam veteran or any human being. Please don’t repeat this experience for anyone else; open the door and treat them with the respect...