Key Food Supermarkets — Local services in New York

This is the only key food that doesn’t help customer's in regards to manually inputting a gift card payment. This is the only key food that their scanner for cards doesn’t read a gift card. The cashier are not capable of helping customers! In other key food IF the scanner doesn’t work you can hand them your gift card and they will process it for you on their end.

Extremely terrible customer service and it looks like there is no manager or supervisor on that key food.

They don’t know when to ask for their supervisor or manager’s help. OR maybe they don’t even have one. They should also not discriminate that not all people speak one language, there is customers that also SPEAK English only in this country.

They need a manger, they need to fix their card reader. They need to train cashier in all aspect of being a cashier and to use POS or MICROS properly.

Very disappointed in this branch and will never...

If I can give no stars I would, so this place has the worst employees , it's all the time I go here and no one can understand a word of English, hello we are in America! I walk in and ask where the milk is and I get the sideward head look the same look a dog gives when hearing a weird sound. I said milk where can I find the milk, grocery store employees have to know what the word milk stands for (pretty universal)... next time I should get Rosetta Stone so I can start grocery shopping. Check out people don't bother to call next customer , don't even make eye contact, and god forbid I get a thank you for shopping , as if I was a bother to ring up. I have to say to ownership and management that your employees really need to know how to speak and communicate English and be able to professionally work to check people out. I get better service from a corner store run by the arabs then...

The staff is rude. They are always acting like they have something better to do than help a customer look for a product. Management is severely lacking. You have to keep your eyes trained on the deli guys, they will slice your meats, and cheeses from the ends of product that has been sitting out on their counter for hours, and also make sure they change their gloves or also put on new ones. The stockers do not properly rotate product on the shelves, and a lot of times if you reach for the stuff in the back you will ne getting the older product, and 90% of the time that product is expired. The prices are ridiculously high, there are items here that are 35% cheaper at Whole Foods, and Whole Foods is not cheap. They also have a big problem honoring sale prices as well. If you can, shop at another supermarket, this...