Bank of America Financial Center — Attraction in New York

I am not complaining about the inside, only ATM area! 1. the area is really really tiny! but always crowded, so you gotta squeeze and squeeze for the lines! 2. there're 3 ATM machines, but always there's 1 is out of order all the time for a long long time! I came in June this year (2 machines ok) and today (1 ok but 1 only for getting the cash)!!! 3. the machines run slow! take forever for deposit and 1 time up to 72, Chase and Citi done way better than you! 4. The door is not shut during off office time, so crazy people (I mean it, like mental illness people) stayed in to disrupt other customers!! Like CHASE OR CITI gotta require card to swipe in, this branch sucks! Last time, a crazy guy keeps bothering customers for asking for $1; and today, a crazy woman screamed and cursed at customers randomly! Geeze!! Despite the modern look, the glass, the great interior design (besides the ATM area), BOA please help this branch DO BETTER JOB! Do NOT waste the great location for high volume of...

Now I see why the 1.8 Stars (perhaps lower in future).

1. There was no signage to point to the right direction or floor for counter transaction.

A new person won't help themselves and explore other floors by themselves. So, the only option was to joining the line just to ask one simple question, “Where do I without/deposit money over the counter?”, and you have to wait really long to ask that because the staffs are incompetent.

2. The ONE person on floor where the people lined up to ask one question (most did) was not efficient at all. Instead of attending those in line for quick questions and answers, she was helping ONE customer to fill out the paper line by line while referring to his phone. The like was from 4 to 16, most just waiting to ask ONE question, then headed to second floor.

PLEASE PUT SOME BILINGUAL SIGNAGES UP! I know most people here can't speak or read English, but for those who do, it's REALLY FRUSTRATING. And bilingual signages...

I roll up to the ATM, ready to do my thing, and guess who's chilling there? A homeless dude, just posted up like it's his new crib. No joke, the whole area smells like a dumpster, and to top it off, he's puffing away on cigarettes right there in the bank entrance. Not exactly the cool banking experience I signed up for.

This situation is seriously bumming me out, and I'm not the only one. It's not just about the smell; it's a safety thing too. Something's gotta give, and I'm throwing it out there – maybe beef up security or give the place a good scrub?

For my fellow banking buddies, I'd say skip this spot for now and hit up the Bank of America ATM on 13th Avenue. It's way more chill, no funky smells, and you won't have to dodge smoke clouds while you're making your deposits.

Come on, Bank of America, let's clean up our act and make the ATM experience...