Enterprise Rent-A-Car — Attraction in New York

From a HORRIBLE personal experience, I feel disgust having to give at least one star for this location. Let me tell you my story.

I did not personally rent a car from here, but this was the return location I had been told by a customer representative from Enterprise. The night before I had to return my rental car, I specifically asked the representative how to return a car during the closed hours since I've never done it before, and my flight is at 6am. This person told me to simply safely parked the car, then drop off the car key in the "after-hour drop off key box" by the return location. The early morning of my flight, I arrived at this location. I parked the car, then walked all around the building twice and could not find a drop off box. I tried to contact the company but they were unavailable due of the office hours. I did not know what better to do, so I decided to keep the car key with me and will try to contact the company later on.

As soon as my flight arrived, the first thing I did was to call this location explained my situation to see if they have any of my information to return the car or any suggestion to help. I spoke to TIM, and I feel like I need publicly say this that this TIM person was the most irresponsible person I've ever spoke to. He was not willing to help, or given any direction to solve the problem. Completely rejected. All he said was I am responsible for the car until when it's returned, then hung up on me.

I got off the phone with him, tried to contact the Enterprise customer service. The story with this company can go on and on, which will take another whole year. A few hours later, I decided to try this location again hoping to speak to someone else that can help. A person name MICHELLE picked up the phone. I explained the situation to her (again), I even mentioned how I spoke with TIM earlier and he was a no help. MICHELLE at first showed me that she cared and listened to me as I'm trying to clear out the circumstance, THEN she putted me on hold said that she'll be back, BUT she reconnected me right back to TIM. Thanks, MICHELLE!

All I'm saying is, my story can go ridiculously long, but all that aside, be EXTREMELY CAREFUL when renting a car from Enterprise and especially this location. I hope nobody will be in the same situation as I did, because things can go fine but when you need some help or some advice from them, no matter how hard you try, I wish you best luck learning your lesson, as I...

I purchased a 2016 Chrysler Town and Country from this Enterprise location on 1/9/18 and my review is long overdue. The Friday before I had went to another car dealership and had one of the worst car shopping experiences of my life! Being I had been approved a car loan from MCU and MCU was connected to Carfax I figured it would be a hassle free experience and as stated it wasn't.

I put on my thinking cap and decided I would give Enterprise a call. I called them and was helped by a young lady named Tuso. From the time Tuso answered the phone I felt safe, taken care of and confident that I would get everything I deserved without a bunch of non-sense that happens when folks are only out for themselves.

Although I wasn't able to get our van till the next week because of the snow storm all went well and I'm totally content and satisfied! Tuso even made sure she had headphones for the DVD player by the time I picked up the van. The entire staffs energy was totally professional, kind and helpful as it should be when your spending your money. I also loved! that it was a total Black experience! Everyone at the dealership was Black like me, and good people, thank you Tuso and Enterprise staff! I have already recommended three people and two of them have already made appoints to see ya ll.

Last but not least, the best part. When my 6yr old saw the van which was Jan 10th her birthday and I clicked the remote and the door slid open automatically and the inside was revealed she put her hands up to her face and started screaming "OH MY GOD" "OH MY GOD" Money cant buy that, priceless I tell ya priceless.

Many Blessing for you Tuso and all of my Black Sisters and Brothers at Enterprise, Keep...

Do not rent a car from here!!

1)Made a rsvp yesterday, arrived today, no cars.

2)The solution to THEIR mistake was for ME to look up other locations and call to see if they have availability. (SIDE-NOTE: when I made the reservation yesterday I was unable to book with locations because the system showed there was no availability. I specifically chose the Elmhurst location because their system told me there were available cars)

3. When I asked to speak with a manager, I was told there is no manager to speak with, only her. When I asked for the corporate office contact number, I was told to Google it 😳

4. I then resorted to calling customer service. I had two different phone conversations, each for over 15 minutes. I had to fully explain the issue to both of the representatives. Both of the representatives offered another location where they assured me cars were available. Both of them told me that my rate would now be HIGHER than what I was initially quoted. Not to mention, they could not provide transportation to the new location, so I would have to pay for transportation on my own.

5. Because of how terrible the day was already going, I assumed Each of those locations would not actually have cars. So I called each of them. Only to find out that my suspicions were correct. Neither of them had available vehicles for me.

6. I canceled my order and will never be renting from enterprise again. And now I’m stranded in Elmhurst having to pay for another Uber

The moral of the story is, your reservation is worthless, and this company has TERRIBLE...