Ike's Grand Hall — Attraction in New York

I gave 2 stars for the actual location and the amount of space which is all they have to offer. If you do not care about customer service or being in any type of contact with them after you book then go ahead and book here, if not RUN. The sales woman is very pushy and will relentlessly call you starting from the day after you view the space to try to urge you to book. These people do not care about accommodating you AT ALL. This is a hospitality business and the owner is a politician, nothing hospitable about the service. They do not have amenities for your food so be sure to have enough space for ample sterno set ups. They didn't even have a fridge initially which we were promised would be installed well before our event and it was not until a day before which was a struggle bc they reneged on the fridge the week of the event. There seems to be no communication between who ever is in the office and the person showing the space or the people they have helping set up tables etc. When I got there to set up, the tables were the wrong size and in the wrong layout, from there the man in charge literally yelled at me saying that wasn't what was in the contract. This set us back an hour for setup which they only give 2 to begin with and I cant understand why as it doesn't look like much cleaning went on you don't need the morning and the whole afternoon to clean. The people setting up do not know how to work the different amenities there, for example the TVs weren't playing our slideshow and no one there knew how to fix it so there was an error message on the screen all night. One of the workers who stayed during the event was dressed in street clothes roaming around my party with a drink in his cup (pictured) and huge plates of food , at one point toward the end of the night he asked me for a piece of cake with a blunt hanging out of his mouth. I had to ask someone to turn the lights down low and at some point shortly after they were on again. At no point until the party was over did the owner bother to reveal himself I had never spoken to him despite requesting to multiple times. My deposit was NOT returned the Friday after the event with no explanation why. There is no parking they tried to say there was 10 spaces in the back at a fee of $300 which they waived for us bc I begged, but really its 4 spaces. At 5k to rent this space a measly lil parking space in the back should be included as it costs them NOTHING. The ice machine was DIRTY so we got our own ice. There were so many flies bc the men bringing in the tables kept the side door open and that's apparently where they keep the garbage which I assume hadn't been taken out from the night before. The floors were sticky and they never wax them, imagine beautiful hardwood never being waxed. Chairs all scratched up which we were told was fixed, a LIE. Bathroom looks nice, but smelled like a pissy project hallway. I had to send someone back to my house to get some scented candles before guests started arriving. After all of this the owner refused to cut us an additional discount for all the mishaps and said he would give us a 10% discount on our next event , AS IF I WOULD EVER SET FOOT IN THAT PLACE AGAIN. Someone came to view the space while we were setting up and no one from the venue showed up. I took that opportunity to advise the woman to not book here. In the reviews you see each person is speaking about a diff staff member who is no longer there...

I booked Ike's for my mom's surprise party after my cousin had a great experience here. Unfortunately, My experience was disappointing and unprofessional. I booked the mini grand hall for my mom's surprise party. My party was from 7-10pm with one hour set up (6-7) and one hour breakdown (10-11). This means that at 6 my venue space should have been ready so I could start decorating and setting up my space for my mom's SURPRISE party. When I walked in the venue at 6:30pm the place was FREEZING and the bathrooms were filthy. My guests were to arrive at 7pm. From 6:40-7:15 while my guests are walking in to the venue, the workers at Ike's were standing on chairs and fixing the heat. (Pictures disclosed) Furthermore, there is someone cleaning the bathroom while guests are walking in - a bathroom that should have been clean BEFORE 6pm. I left and brought my mom to the party at 7:30pm ( it would have been 7 but I was delayed because they were still fixing the heat) while I'm walking to the door with my mom, the cleaning person is walking Out of the venue with the mop bucket and cleaning supplies. This ruined the SURPRISE effect I wanted for my mom's birthday. At around 9:30pm Henry, one of the managers, comes into the party and checks the bathroom. He goes back outside and introduces himself and tells me that he recognizes the bathrooms are still dirty. He asks if I want someone to come clean the bathrooms now but at 9:30pm when the party is in full swing and we are in a mini hall I do not want people to clear the way for a mop and bucket again. I told him no. I was told that 10-11pm was breakdown time. one of the managers came around 10:05 to tell me that I should be breaking down the things and that there's another event At the grand hall that starts at 11 so I need to lower my music. I told him that my contract says break down is from 10-11 so As long as I pack up and leave by 11 then I am within my contract. Around 10:25 my guests are dancing AND cleaning the party and we are packing away the food. One of their workers comes in to the party and helps himself to a plate of food. Then, the other workers come in and start packing chairs away and folding tables. I told them that it is NOT yet 11 oclock and that they should wait until after the time in the contract to prepare for their next function. But they should NOT be preparing for it during my contracted times of 6-11pm . I asked the workers to call Henry because this is unprofessional. Henry told the workers to tell me that I need to call the person I made my contract with. Upon hearing this, I was confused. Henry can dictate to me to turn my music down, he can check the bathrooms in the middle of the party, he can offer that someone comes to clean but now he cannot speak to me about his workers helping himself to plates and stacking chairs against the wall. When I called Ida, the manager I made the contract with, her phone was turned off and kept going to voicemail. The morning after I have yet to receive a call from either Henry or Ida. I’m extremely disappointed with Ike’s lack of professionalism, including delays in setup, uncleanliness, workers taking food, and being told to pack up before my contracted time. My mom’s party was overshadowed by dealing with staff and managers, and I missed out on family moments. Ike's did not apologize for the late setup or the lack of professionalism, and I will not be...

I had a deeply disappointing experience with Ike’s Grand Hall and strongly urge others to reconsider before booking this venue. From the outset, the management displayed a lack of professionalism and transparency.

The owners—who are known to be wealthy and influential—operate this business with a clear disregard for community values and customer satisfaction. One of the most frustrating issues was their handling of the deposit.

Despite leaving the venue clean and without damage, they outright refused to return the deposit within a week and offered no legitimate explanation. When questioned, their responses were evasive and dismissive.

The owners have a reputation for being strict to a fault. If your event goes even one minute past the agreed time, they aggressively push you out of the venue. There is no grace period, no courtesy—just hostility. I was left outside waiting for my consignment person to come and pick up their products from the curbside.

Additionally, they severely limit your options during the booking process. Even if you request the indoor space, they often force renters to use the unpaved, backyard, which is far from suitable for a formal event. When issues arise—such as equipment failures, scheduling mistakes, or general miscommunications—the staff and management take zero accountability.

To make matters worse, several former employees such as Jasmine and Adma have spoken out about the internal dysfunction and poor treatment behind the scenes.

Furthermore the receptionist, Ida, was particularly dishonest in my interactions and contributed to the overall lack of trustworthiness.

In summary, Ike’s Grand Hall appears to care far more about maximizing profit than providing a decent experience.

They exploit their position in the community, treat clients unfairly, and fail to uphold even basic customer service standards.

I would never recommend this...