One Brooklyn Health-Brookdale University Hospital Medical Center — Attraction in New York

Half-and-half experience: the emergency department should be burned down and each staff member should be retrained in their field before working anywhere else!!! The only reason our mother was brought to this facility was due to severe heart symptoms that lead to her passing out. Therefore, paramedics had to take her to the nearest facility where the incident happened. After being in the ER, almost an hour, she still had not been hooked up to a heart monitor. Then nurse supervisor refused to look for the proper medical alert band for our mom, but managed to find time to shoot the breeze with other staff members (serious negligence). The first doctor (Dr. Kuramana, resident) did not see her until nearly two hours later (imagine enduring heart attack symptoms and excruciating pain all this time). She then began to accept responses from our mom, who was obviously not fully alert. In fact, this resident doctor almost treated our mom for an illness she does not have, which would have intensified her symptoms. I too had to listen to this same doctor reprimand another adult patient like a child (it was disrespectful and made me feel uncomfortable). After 14 hours of toggling back and forth with multiple resident doctors and patient care technicians (I kept a list), and watching each of them experiment with medications that I repeatedly told them were not in her favor (I documented every single occurrence), finally the most amazing attending doctor (Dr. Bandari) listened to me. What was discovered at that point could have killed our mom if any more time had been wasted... Please note though there were two ER nurses who cared for our mom, RNs-Ms. Drummond and Ms. Roberts, were absolutely amazing!!... Once our mom arrived to Surgical ICU, it was a complete 360!! 99% of the staff there were so kind and attentive. You could sense the sincerity and loving concern. Thank you so much to each one who made the ICU experience come alive. You all should be rewarded!!... Unfortunately, once our mom was sent to the 11th floor for "recovery" the last two days before discharge, it went south again. For example, I expressed to one of the RNs caring for my mom (Ms. Y. Erskine, who was rude/nasty and lacked bedside manners) that one of the medications given has had a history of making mommy terribly ill. She promised to withhold the evening medication dosage and follow up with the doctor. The next morning I returned to find that she had NOT contacted the doctor and had slipped the medication to my mom. So sad. By this time, we did everything in our power to have our mom discharged and taken to Methodist where is she normally cared for... Please listen to me: unless it's an Intensive Care unit, stay away from...

This hospital needs to be shut down everyone fired and new ACTUAL PROFESSIONAL staff needs to be hired. Had to come to brookdale because a family member was in a bad accident and this was the closest hospital, i get here and as i try to find out any information the woman at the check in window tells me to hold on while she has a full 5 min conversation AS IF this isnt an ER and people arent confused and emotional. She finally decides to do what she getting paid for and give me some information and a vistitors pass. I go to the trama area to look for ny family i stop at the nurse station one security guards asks if i i ne help i explain to him the situation again I HAVE A VISITORS PASS in plain view i was allowed back here by security and staff. The guard then tells me i should be back here a nurse comes over thankfully to tell me where my family is and that i can go as im walking over i am stopped by another guard because apparently there isnt anything to secure but a woman wearing a visitors pass directed by staff where to go; and asks me where im going again i explain why i am here as i do a nurse says please dont allow anymore visitors. Then this guard turns to me and says i need to leave i said just checking on my sister and ill go she tells me no leave now ... At this point i have had no information and yet still been allowed back by the hospital staff so as i start walking back to the visitor area she tells me oh well miss you can sigh all you want... Im not sure if this hospital is aware but this is an ER most people are here because there is an emergency and people are emotional i can sight if i want to because i am frustrated then even still walking away as this guard tried to argue with me to try and prove she is someone of importance another guard tells me to calm down. I was quite calm and relaxed right up until there rent a cop security and the guards not 1 but 2 tried to tell me to relax when i already am. Im here for a reason not to hangout and gossip until the staff at brookdale hospital not once did I yell nor was i rude simply needed some help in a very difficult situation. This shoild be BASIC TRAINING if you work at a hospital. I would never come here even if i was shot and the ambulance told me this was the only way to live whats the point might as well just leave me in the street Dont come here save...

I am currently under the care of the primary care and hematology departments at Brookdale hospital. Eventually my physical woes worked out. But I'm left with the emotional trauma of being neglected and mistreated at the hands of this hospital. My story starts late 2017. I started having extreme fatigue, rapid weight loss, depression,confusion, bruising on my arms and legs. I went to urgent care where I was told if I did not pay 50$ I could not be seen. So I left -only to end up that evening in the emergency room.Instead of running blood test or any type of physical. I was escorted to (CPAP) a prison hole.There I spent hours trying to prove I was not insane. When I was discharged I was treated as an outpatient psychiatric patient for a little over 2 months. During that time my symptoms got worse. In late Feb of 2018. I went back to the emergency room. Where I was finally diagnosed with a rare blood disease I had 11 years ago. I thought all was well at that point bc I knew deep down I was physically sick but things only got worse. During my treatment I was neglected and put into harm's way.The ICU was filled with loud staff who will argue in the middle of the night . I bled out during a removal of a port from my groin in which the aides (who was rushing to go on break)started wiping me with wipes thats used for furniture. This went on while 2 doctors was trying to stop the bleeding. I have more grievances but the worst was the psychotic episodes i suffered bc I was giving an overdose of steroid medication.During one of these episodes I was handcuffed by police and taking to interfaith. I am receiving bills til this day from interfaith.i think it's unfair I should be in arrears for something I did not cause. When i tried to reach out to patient experience I just get past around. My friends and family begged me to.go to another hospital . I wish I took heed but I was too sick too make those kind of choices, however I am once and for all going to find another facility to take over my care. My fear is that they are all going to be just like Brookdale After all -Who really cares about a black 44 year old woman...