Sea Crest Nursing and Rehabilitation — Attraction in New York

My mother-in-law (MIL) was admitted as a rehabilitation patient. Sea Crest offered everything she needed: dialysis, physical therapy, 24hr care. In addition, it offers outdoor space and a social life, which she needed due to her different conditions. The rehab I would give 4 stars. The nurses are attentive, but there just aren’t enough of them staffed per shift. Some of the CNAs (care takers) are very nice and on top of everything....some are not in the right industry and just seem annoyed to work with the elderly. They don’t wear name tags/IDs with a large enough print for one to see their names and provide commendations or complaints. She loved the outdoor space and socialization so much that she wanted to stay longterm. We went through the process necessary for her to stay. The nursing home side is not as nice. I’d give them 2 stars. The nursing home floors are just not pretty, not decorated, not inviting, they have a bit of an odor, they are a bit too loud to feel like a restful place. So we fought to get her to stay long term in a short term room. For now, they are honoring that. So, why 3 stars?

1. its not all bad and they do have some good people THAT CARE working there, just not enough. Often it feels like for some of the staff this is a second job.
2. doctors are not there 24/7. Doctors “pop-in” whenever, usually in the mornings. Not cool!
3. if your loved one (the patient) is in need of medical attention, the doctors, over the phone, argue with the nurses to keep the patient at the facility, instead of sending them to the hospital. They believe that they have all that is needed to treat a patient. They don’t. In my MIL’s case, they didn't even have a complete medical chart when she was admitted. She went 6 days w/o insulin! You’ll have to DEMAND your loved one is sent to a hospital in the event of an illness. Doctors will not exercise the best judgement here.
4. the food is not always geared to the patient’s needs. This is dialysis center, as such, they must offer foods that are “friendly” to their many dietary restrictions. Often, they don’t have food she can eat!! They’ll cook with tomatoes, which she (and others in dialysis) can’t have and their alternatives are soup, which they also can’t have.
5. but the outdoor space is so nice, and the rehab patients are so friendly, that for her mental health this is a really good place for her. The care still needs to...

When you take a tour of Sea Crest it seems nice. But when your family member actually gets in there it’s a whole different story. Sea Crest is under staffed, and the staff there obviously are not happy. I literally encountered 3 pleasant staff members. The tall dark skinned West Indian janitor with the green jump suit is the Worst. He mops the floor with a super wet mop and when he was told the floor is too wet… his response was an angry “NOT MY PROBLEM”. Um… this is a nursing home and rehab center, you have to care that someone can fall and get hurt. Make sure you ask questions BEFORE admission because the business office is not forthcoming with information. Pricing and Medicare coverage dates constantly change and if your not careful you will have a serious bill. If you have property, do not allow them to sell you the apply for Medicaid story. Medicaid will put a lien on your property. And after Medicare runs out… they charge $17,850 for a 30 day month. Sea Crest engages in illegal practices, upon admission diapers become mandatory and the nursing staff will double and triple diaper the patients which is ILLEGAL! They do this so they don’t actually have to come and change you. But this only aides in skin break down and infection. I personally witnessed the call lights illuminated and patients screaming for assistance and no one coming and if they did… “I’m busy right now” , “you have to wait for the aide” or “I’ll be right back” and they never come back. This place does not offer patients water pitchers which are a standard item. Water is not served with meals and if you can’t physically get up and get it yourself from the day room, good luck. After physical therapy, you will be rolled back to your room and left sitting in the wheelchair for hours if you can’t help yourself. The reception desk staff are nice, other than that, I seriously advise...

Please do not leave your loved ones here. After a week of trying to get someone on the phone I finally went to the facility to see the administrator. My mom was in a covid unit so I could not visit. I asked for special permission because she had dementia but I was denied. I was told that her vitals were all good. Her heart rate, oxygen levels, blood pressure, everything good. I wanted to take her home but she had a fractured pelvis and I was told she needed physical therapy everyday and that I would end up hurting her. We did FaceTime calls once a day and they would FaceTime me when she was asleep, very helpful. I was waiting for her to test negative for covid so she could be moved to a floor where I could visit. Her test was supposed to be Monday, but we never got that far. She died the Friday before. So much for her vitals being good. I will never forgive myself for leaving her in this horrible place. I can’t prove it but I honestly believe because she could not communicate due to her dementia that they just left her in the bed to die. I mean on our first FaceTime call her lips were all discolored and I was told it was because she was so dry that they were cracking. I actually had to tell the nurse to put something on her lips. I know covid is a real thing but they are taking this too far. If the doctors, nurses, therapists, aides and everyone else working there can suit up and be fine then there is no reason one family member can’t do the same, especially when the patient has dementia. My mother was 78 years old. She was scared and confused and she died alone. Don’t leave your...