Footprints Cafe — Restaurant in New York

Decent food, horrible service. A day excursion to Coney Island for me and 5 of my friends led us to Footprints for dining. They placed two tables together in the center of the restaurant to accommodate us, which was a disaster. The tables were off balance not sure if the floor was unleveled or if the tables were different heights causing the table too continuously Rock. We were visiting around 2pm on a Saturday, I was ask several times to pull my chair in to allow a "raw food delivery " from a grocery vendor, which to my surprise was delivered mid day on a Saturday through the main entrance of the restaurant. This made me wonder if they had a back exit seems like the proper way to handle a delivery during peak time. Also upon going to the ladies room I noticed they had additional seating upstairs, where approx 6-8 ppl were seating along with the manager. Not sure why they wouldn't seat us there in a more comfortable setting. The restaurant wasn't packed so we couldn't understand why our food took well over 45 minutes to arrive to our table. One of my friends didn't receive her meal until we we're halfway done and when she inquired about her cod fish appetizer the waitress responded "they didn't drop yet". After ordering my dish the waitress came back about 5 minutes later to notify me they were out of tofu. I was disappointed but really didn't see anything else so I decided to stick with the dish ordered minus the tofu and she assured me the price would be adjusted. The entire time we sat at the table the waitress nor management checked on us we ask the busboy for water the only person noticeably working and I guess he forgot he never returned with water we waited for condiments, the check you name it. The service was lousy. I really wanted to give this place a chance but when we decided to discuss our concerns with management his approach was brutal and offensive. He had a retaliating demeanor and basically said although food was delivered slow we came at a very busy time and we did eventually get our food. The nerve of him. He also called out the waitress in front of us in the middle of the restaurant looking for someone to take the blame!!! Btw remember the price adjustment for my tofu dish, well it was given to me I think $3 off however when I reminded the waitress I received the most attitude. I was so ready to get out of this place along with the bad energy I was experiencing. By the way we had no problem with the 17% gratuity added to parties of 4 or more however we expected better service or at least to be treated with respect. They also have hidden charges. 3 of us ordered the same meals to go as we placed our dining in order, well after viewing the receipt dining meals had an increase of approx $5. Why ???I've never heard of or seen this before. I normally check reviews prior to dining and I must say the negative feedback they receive is quite accurate. I will never return to this establishment ever again I hope they take time out and read their reviews and work on ways to improve. It sucks because the food was tasty but doesn't make up for...

Planned to visit this establishment in advance to listen to one of my favorite bands, and to also try the Rasta Pasta. Walked into the front of establishment and was met by a stout male who came from inside the restaurant. I assumed he was an employee when he immediately asked "you gonna sit at the bar or at the tables?", without as much as a greeting or introduction. I immediately explained that it was our first time visiting, so I was unfamiliar with the set up. He reiterated his question, and I then explained that we came to primarily listen to the band, but will be dining as well. In disguest and impatience, he opened the door to the restaurant and barked, "you sit at the bar then!". I walked in in disbelief of the reception, and was now able to see the inside of the establishment. There were 3 couples in the entire space and I counted roughly 14 tables. The dude basically closed the door behind us and went on his merry way. I decided that since the place was almost empty we would sit at a table, close to the band. Before seating myself, I decided to inquire whether I could sit at a table of my choice (sensing that this experience was off to a bad start, and did not want to be later removed). I was told by a female staff member that I could not choose my table, so she escorted us to a table sandwiched by 2 of the 3 couples in the establishment. Approx 12 other tables were unoccupied and she herded us to one section like cattle. I refused that seat assignment and we sat at the empty bar. I'm already upset, my vibe is gone, I'm starving, and figured I would see this through. The grilled shrimp "Rasta Pasta" was served with 6 shrimp, undercooked noodles, and a watery sauce that looked and tasted like it was poured from a Prego jar, after being watered down. On that entire plate, there was 2 small pieces of green sweet pepper among the pasta, AND NO OTHER VEGETABLE!!!. My partner ordered the chicken breast "Rasta Pasta", and was told that the breast would be cut up and mixed in the Pasta. THEY brought him the same bland no vegetable Pasta, with a whole blackened/overcooked chicken breast, totally intact. He had to saw through it. At this point, I had had it and didn't even want to order a cocktail. I ate the shrimp in haste, and we jetted out of there. This entire fiasco lasted about 30 min tops. I drove 45 minutes, paid $40 for parking, paid a $65 tab, and was served nothing but bad food and bad attitude at FOOTPRINTS CONEY ISLAND!!!. Poor customer service, bad management, and cooks with mediocre culinary skills. Don't waste your time going to this hole in the wall and being...

Really not worth a visit at all unfortunately. I don’t even know where to start honestly, this was such a bad experience with more issues than I can count.

FOOD: Everything was a strange mix of either over-salted/seasoned food or severely lacking flavor. I ordered the Rasta pasta (w/grilled shrimp - Rasta pasta was alright, a little too salty. The 5 shrimp that came with it is what really needed it. My boyfriend ordered the jerk chicken w/rice and peas - the chicken itself could’ve been tasty but couldn’t really tell because it was literally drowned in some of the hottest jerk sauce I’ve had. We witnessed 2 separate guests coughing and complaining about the spice; one woman spit up her food into a plastic bag at her table after first getting it all over her shirt.

AMBIANCE: Lord. When we came in the host (a large guy at the front) gave some half-assed acknowledgement and then wordlessly grabbed a menu and started walking into the dining area. The space is super dimly lit, w/dusty and dated decor. All the tables are rickety and scratched up or dented. Cracked/chipped ceiling and walls. This place needs to be renovated badly.

SERVICE: They seemed really understaffed. One server managing 4-5 tables. We both experienced and then witnessed him bring incorrect or mixed up orders to the tables. The drinks - a Brooklyn Ice Tea (a Long Island basically) and a Pina Colada w/rum were ok, heavy pours but to each its own. Worst part was when asked for the check. Turns out there was an issue with their card reader (for “newer Chase and Citibank cards” according to the server?). Our server then asked if we wanted to pay via Cashapp. When I asked who would the payment go to, he literally said himself, and then he would “get it to the restaurant”. Wildest request I’ve ever experienced at a restaurant.

100% never coming back. Unfortunately This restaurant has really gone downhill the past few years and it doesn’t seem like the owner of the establishment cares too...