Papa Johns Pizza — Restaurant in New York

I placed my order at 10:30am for my house party at noon. I set the delivery time to be 12:30. The order went through and I was charged, then I went out buying stuff. When I get home at 1pm the delivery wasn't made, only then I noticed that I got an email from them saying the order was cancelled. I called them asking why and was told I placed the order before 11am, which is when their store would be open, and thus got cancelled. Now I have to let my guest wait and come out to get some fast food. You had to check whether your store was open AFTER the order went through? And you had to cancel my order just because the store was not open at the time I placed the order, totally ignoring the fact that in the order I set the delivery time to be 1.5 hours AFTER your store is open? Terrible terrible...

Disappointing!!!!! They delivered a cold hairy mess🤮the chicken was cold and found strands of straight hair in my food and me and my family have curly hair. UNDERBAKED BROWNIE 😳we had to put it back in the oven OURSELVES. FLAT WARM GROSS DISRESPECTFULLY DISGUSTING GINGER ALE. With the delivery fee they didn’t even go to the door, I had to go down 4 floors to the lobby. NO NAPKINS. The delivery man did not deserve any tips. Unpleasant experience. Paying all of this money to get this donkey quality food. I wouldn’t feed this to a starving stray dog with his ribs showing. I threw everything in the trash, I wouldn’t even let the rats outside eat it either. Do not come here!! Please save yourself and your family!! Y’all workers gotta get yourselves...

The pizza might be good. I don't know because I never got that far. We were patiently waiting for our pizza to arrive, when I noticed the tracker said it was delivered. I was still pizzaless, so I knew that wasn't the case. Called them and was told they "attempted" to call us five times each (this is 10 calls to 2 different numbers) to tell me they were out of a topping I wanted. I don't know about you, but we definitely know how to use a phone, and neither of us ever received one call. We tried telling them that we didn't have any missed calls, and the woman got an awful attitude with us insinuating that we were lying. We were fed up and asked for a refund. It's been 4 days, so I'm assuming I'm never gonna see that money,...