Trinity Hair Braiding Place — Attraction in New York

Mixed Experience — Kayla Was Amazing, But Management Needs a Reset

I recently visited Trinity Hair Braiding Place out of convenience, as my regular braiders in Harlem were unavailable and I’m based in Queens. I found the salon on Google and called early in the morning. The owner (I believe her name is Trinity) told me I could come anytime, so I prepped my hair and headed over around 12:15 PM as instructed.

Unfortunately, I wasn’t taken until 2:30 PM, despite being told the stylist was “on her way” multiple times. I remained patient and understanding — I know salons get busy — but what bothered me most was the dishonesty and lack of communication. I was told someone was coming when in reality, they weren’t, and the story kept changing. Had I been told the truth, I could’ve used that time to prep for an event I had later that evening. Because of this delay, I missed my lash appointment, and my entire schedule was thrown off.

Now onto pricing: I received 12 stitch braids in the front with no added hair, and 4–5 regular cornrows in the back to prep for a half wig. I was charged $150, which I found extremely overpriced, especially considering this wasn’t a full head, nor a feed-in or box braid style. I was told it was “$20 per stitch braid,” which feels excessive. Realistically, this style should’ve been $90–$100, and I would’ve understood a slight increase for the back — but $150 was not reflective of the service provided.

Adding to the frustration, other customers in the salon were also complaining about scheduling issues and being skipped. One man had even traveled from Jersey for a specific braider who wasn’t there — another case of overpromising and underdelivering.

Now — the highlight of my visit: Kayla. Kayla, you are an angel. Young, professional, gentle, and incredibly talented. You braided with care (no tension), styled with precision, and even took the time to place my half wig and fluff it out — something you did purely out of kindness. You made me feel seen, and despite everything, you were the reason I left smiling. You have a very bright future and are a true example of what excellent service looks like.

What deeply disturbed me, however, was seeing Kayla being publicly scolded by the owner simply for having a friendly conversation with me and taking pictures of my finished hair. There’s nothing wrong with a young, talented braider growing her own clientele and connecting with people who appreciate her work. She should be encouraged and uplifted, not controlled. Attempting to limit her growth by forbidding her to share her number or engage with clients shows a scarcity mindset — not leadership. - especially when your leadership can work on customer service.

Bottom line: Kayla saved the experience, and she’s the only reason I’d consider returning. But Trinity — if you want people to come back, it’s important to value their time, communicate honestly, price fairly, and treat your team with respect. I even asked about coming back in two weeks to redo just the front and was told I’d still have to pay $120 again — despite all that happened. That, to me, was disappointing and unprofessional.

With a few key changes — especially in how staff and customers are treated — this salon could be...

Needed A Quick Inexpensive Braid Job for My Dawta. She Had a Basketball 🏀 Tournament in AC da Very Next Day. So Didn't Wanna Spend a Bag of 💰 Juss to Have it Frizzy n Sweated out Onda Court In 48hrs. Dat Wuda Been a Waste of 💸💸💸.

So I Called Several Shops Around BK n Queens Tryna Find Someone Fast n Inexpensive. I Found Trinity Hair Braiding Place. Wuta 🙌🏾 BLESSING. Az I Walked in I Felt Rite at Home. Bein a Gurl Dad 👨🏿 I often Feel Uncomfortable in Dese Places. But Not Here. We waz Greeted Wid Smiles. Da Shop Waz Clean n Neat Wid Fresh Paint. Da Proprietor of Dis Fine Establishment was Present Onda Day We Went n She Invited me to Have a Seat.

She Waz Very Pleasant. And Although We Cud not Cumm2 n Agreement 🤝🏿 Onda Amount Dat I WANTED TO PAY($10/Corn Row). I Didnt Mind Bcuz Her Customer Service WAZ TOP of da TOP!!

Lemme Tell U Why: She Put a Yung Gurl on My Dawta's Head. MayB In her Late Teens Early Twenties. She Looks Like a Student in Training But She a GUD Braider Nonetheless. Halfway Thru Da 1st Corn Row I Waznt Happy Wif Da Size of it. So I Went Upto Da Braider n Told Her I Didnt Like Da Size. Her English Waznt Too Wonderful. DI PROPRIETOR WAZ WATCHING N SAW DIS. She IMMEDIATELY Cumms over to investigate n find out Wuts Wrong. I Explain to Her Dat I Don't like Da Size of da Braid. She Tells Me Bein Dat My Dawta izza Yung Girl I Don't Wanna Add Too Much of Da False Hair n Mekit Too Big. Das Not 4 Yung ppl. Das 4 Old Women Who Don't Have Much Hair. I told her Idc. Mekit Fatter.

Now Here is How Trinity Izza 💐BEAUTY🎀. She Cuda Felt Sum Typa Way. She Felt OFFENDED!! She Cuda Been Wicked n Say: "Pull it up. Doit Over. Add More Hair n Give Him Wut He Wants" But NO. INSTEAD she instructs her worker to LEAVE da ORIGINAL mek da next one Fatter so Me n My Dawta Can Compare n Choose da Style we Like.

MUCH KUDOS 👏🏿 To Trinity n Her Workers. I LOVE MY PPL. But az u no and I no GUD Costumer Service Inna Black Owned Business izza RARITY!!!!

I Writing Dis 5page Reviews Az My Dawta Has Returned n Currently inda Chair Getting Stitch Braids. Dis Small Black Owned Business izza Diamond 💎 inda Ruff. God Bless n Go Widu. Wishing...

Yesterday my wife went to this particular hair braiding spot. The service was terrible. The young lady that was doing my wife hair was inexperienced she had very little knowledge about hair braiding.

Plus they over charge my wife for a messy braiding job. Another women was there and they had 3 women working on her hair. When my had one inexperienced women working alone . The customer was horrible ,this spot is over priced as well .my wife said she would never go back to such a place like this.

They should be ashamed of them selves showing favoritism to regular customers and not to someone who is new. I want people to know that you don't do business like that.my wife said she would never go back there again to get corn rolls or any other kind...