Shame on regal...
The managers and staff are living in the past. I was at the theatre, had electronic tickets and "management" did not allow me to scan my ticket and was forcing me to go home and print them out. I will never go to this theatre again. In an age where saving paper for our earth's natural resources is more important than ever, this company refuses to allow me to use an electronic ticket.
I watch 25 movies a month and am disgusted by all steps of professionalism and customer service. All managers were present and denied access. I have lived in Newport beach for 34 years and prior in Ohio and have never felt so disappointed by Regal. I visit 5 regals a week. And no other location has enforced such an antiquated rule.
As an excuse they said there has been fraud around electronic tickets and I have been using them since available and know that once scanned you can never use a ticket ever again. To have the employee lie to my face after asking for an exception so nicely, is a huge insult and lacks the spirit of customer service that should be held at such a reputable company.
Shame on management, the gm and the staff. Terrible staff is a...
Ā Ā Ā Read moreI donāt like leaving bad reviews unless a place truly deserves it, but Edwards Big Newport has botched two different Fathom Events movies now - A Silent Voice and I Want to Eat Your Pancreas. Both movies ruined because somewhere, multiple times, the audio and video went out. Sometimes it happened at the same time and the lights in the theater would turn on randomly. Someone had to get up and tell the workers to fix it - and this happened multiple times!!! The sheer apathy. I canāt express my disappointment enough - Fathom Events fans, WATCH OUT
UPDATE: I avoided this theater for more than three Fathom Events movie screenings and decided to give it one more chance. BIGGEST.MISTAKE.EVER. The movie didnāt even start and the screen was black for 5 full minutes before I had to walk to the box office and tell them to turn the movie on!!! I have officially reported this theater to Fathom Events and hope to get their Fathom Events privileges stripped entirely. Iām sure the employees would be thankful too because they clearly donāt care enough to prevent their mistakes from happening again and again! Terrible management! See you never...
Ā Ā Ā Read moreI recently visited the Regal Edwards Big Newport Movie Theater in Newport Beach and I have to say, it was a truly amazing experience. From the moment I walked in, I was greeted by friendly staff who were eager to help me find the perfect movie to watch.
The theater itself was clean, spacious, and well-maintained. The seats were comfortable and offered a great view of the screen from every angle. The sound quality was awsome,making the movie-watching experience truly immersive.
One of the highlights of my visit was the concession stand. They had a wide variety of snacks and drinks to choose from, including specialty popcorn, candy, and nachos. The prices were reasonable and the staff was quick to serve me.
Overall, I would highly recommend the Regal Edwards Big Newport Movie Theater to all the movie goers out there, if you think youāve seen them all, youāve gotta try watching your next movie here at this movie theater. it will 100% exceed all your movie loving expectations and will be the best movie watching experience youāve ever had!! it definitly did mine! I will definitely be returning...
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