Pendry Newport Beach — Hotel in Newport Beach

After a stellar experience at the Pendry in Park City last winter, I chose the Pendry to meet LA family in Newport Beach enthusiastically. My first impression on arrival, was that though this hotel was not the kind of hotel I expected and, therefore, was not surprised to learn this was a remodel of an existing hotel. The facility was generic, and the only remarkable aspect of this hotel was the expensive nightly charge for such an unremarkable hotel. Though the hotel is not responsible for the weather, because it was in the 60's, I was unable to use any of the "resort" facilities, hence I paid $50 per night for internet access, because that's what happens when a hotel adds a "resort" junk fee that goes straigth to their bottom line without offering a la carte pricing. I guess I should be glad there wasn't a room towel fee, or a thermostat fee, bed-use fee or whatever clever scheme a hotel dreams up for this nightly fee, claiming it's for some special feature that should be included in the room cost, especially in a hotel that prides itself on being upscale. The clientele was not of the sort I would have expected at a fine hotel; they were noisy, comported themselves badly, and their behavior apparently led to a serious problem that required emergency services the weekend I was there. But the real irritaiton was how the hotel botched the charges on checkout (example: overnight parking charge when I didn't have a car, honor bar charge for a product I didn't use or take), and they still didn't get it right when I reviewed the final AmEx bill after I got home. Even worse, they never responded to my numerous phone calls to sort out the billing errors. Restaurant service was good here, but the food was as unremarkable as the hotel facilities. For me, this experience was a black eye on the Pendry brand. Instead of seeeking out the Pendry (or Montage) in the future, given this bland product--both the facilities and the food--muliple billing errors and inexcusable failure to fix their mistakes, and especially their failure to return my phone calls to fix the incorrect billing, I would never stay here again. I will stay at other hotel brands where Pendry is located, and would advise others to be cautious about patronizing this hotel and consider staying elsewhere if/when in...

After a stellar experience at the Pendry in Park City last winter, I chose the Pendry to meet LA family in Newport Beach enthusiastically. My first impression on arrival was that this hotel was not the caliber I expected for the price, and, therefore, I was not surprised to learn this was a remodel of an existing hotel. The facility felt generic, and the only remarkable aspect of this hotel was the expensive nightly charge for such an unremarkable hotel! Though the hotel is not responsible for the weather, because it was in the 60's, I was unable to use any of the so-called "resort" facilities, hence I paid $50 per night for internet access, because that's what can happen when a hotel adds a "resort" junk fee that goes straight to their bottom line without offering a la carte pricing. I guess I should be glad there wasn't a room towel fee, or a thermostat fee, bed-use fee or whatever scheme hotels dream up for this nightly fee, claiming the fee for some special feature that should be included in the room cost in a hotel that prides itself on being upscale. The clientele was not the sort I would have expected at a fine hotel; they were noisy, comported themselves badly, and their behavior led to a serious problem that required police and emergency services the weekend I was there. But the real irritaiton was how the hotel botched the charges on checkout (example: overnight parking charge when I didn't have a car, honor bar charge for a product I didn't use or take), and they still didn't get it right when I reviewed the final AmEx bill after I got home. Even worse, they never responded to my numerous calls to sort out the billing errors. Restaurant service was good here, but the hotel facilities were as unremarkable as the food. For me, this experience was a black eye on the Pendry brand. Instead of seeking out the Pendry (or Montage) in the future, given this bland product--both the facilities and the food--multiple billing errors and inexcusable failure to fix their mistakes, and especially their failure to return my phone calls to fix the incorrect billing, I would never stay here again. I will likely stay at other hotel brands where Pendry is located. I would advise others to be cautious about patronizing this hotel and consider staying elsewhere if/when in...

Went for our son's college graduation and took 4 rooms, including grandparents and aunt to graduate. Personally, my husband and I had two rooms - one for us and one for our daughter. Our stay was a disaster. We called housekeeping before leaving for a 7:30pm dinner and requested turndown service and for all towels to be replenished. We were sure to remove our do not disturb sign when we left. We returned after dinner to find our room exactly as we left it - no one EVER came! Photos show its condition. We called down to complain and two men were sent to the room to tell us they aren't housekeeping because they are gone for the night, but they can "help us" clean up. HELP US??!!!! In a hotel where we are paying to be pampered?! Then we called room service to place an order for breakfast to be delivered the next morning promptly at 7:00am. It never showed up. We called to check on it and we were told they never received the "pass down" with our order. I need to eat with medication, so we had to wait for them to make the food and send it up at around 7:45am. We were late to our son's graduation. No apology from management and no call from management, despite our request to speak with them. At night, we were kept awake by loud music from the bar until about 12:00am, when it finally quieted down. Overall, our stay was stressful, disappointing, and infuriating. Both our rooms should have been comped for at LEAST one of the two nights we stayed there. We left with a very bad taste in our mouths. And to management when you read this: I'll save you the trouble of replying by saying that you would love for us to come as a complimentary guest in the future so you can offer us the experience we should have received the first time. We don't want to come back and simply want to be reimbursed for the stress and discomforts we endured during our stay. Graduation is one of the most important milestones a family can share, and the Pendry Hotel definitely took some of our joy away from the overall experience. It's hard to believe Pendry is affiliated with Montage, as Montage would never have treated...