Verizon — Attraction in Newtown Township

I went tech dark! First my cell phone went dark ( at which time I immediately called Verizon technical support to report it and they issued me a new battery which would take 3-5 days to receive). In the meantime, I was using my tablet but before you know it, it too went dark within a week of my cell phone going dark, crazy stuff! Now I am in immediate search for a store front to help me get my devices working again as quickly as possible. I start scrambling for retailers. I stopped at 2 other Verizon authorized retailers and I was handed an 800 number both times. No one could or would trouble shoot with me to get me back up until I stopped at this location here in Newtown Square. Immediately, Anthony Bonifacino was quick to trouble shoot on both devices. But he quickly realized neither device would charge or power on. At this point he told me I had to call Verizon tech support to substantiate the devices were indeed not working. At that moment, without hesitation Anthony got Verizon tech support on the phone and began the process. He helped me go through a 1 hour process with Elizabeth at Verizon. Both Anthony and Elizabeth were efficient and responsive in a way that got my issue resolved right there and then. By the end we established that both devices needed to be replaced, and I would have at least a new cell phone the next day; overnight delivery. Tthe tablet would take a bit longer. I left satisfied and grateful and you can't beat that, so thank...

Probably the least helpful Verizon store I have ever been in. Granted my issue was small, just looking for a battery for my phone which, according to the sales guy today "isn't available, not even at the big box stores. Replacing a battery just isn't done anymore." Yeah ok, whatever. Small issue on my part, but I was 3rd in line and he couldn't "help' the two people before me either. One was upset about the cost of their bill and he couldn't look their info up because they weren't 'his' customer - they'd have to come back on Tuesday; and the other just wanted help porting a phone number to a new phone and customer service told him he had to go into a store. "They meant a company store, the one in Springfield. I have no additional knowledge other than what they've told you and I can't make it work." Not only was he not helpful, he was bordering on rude in general. When you're only interested in customers that are going to generate new phone sales for you and you treat the rest like you don't care or don't want to help; these kind of reviews are what you end up with. BTW, I called Verizon Customer service who managed to ship me a battery next day. And, point of note, most of the phones they have on display are discontinued...

I give this store and my new phone shopping experience with sales consultant, BEHN W. 10 stars!! If you’re looking for a store that is not stress driven, and the staff take as much time as needed to find you the best deal for your situation (unlike another nearby Verizon store) then you have found the right store, and the right person to help you! From the moment I walked in I knew my decision to visit this location was a good one based on similar reviews. Although I’m certain all of the sales reps at this store are good, the advice, guidance and product knowledge on choosing the right iPhone, iPad and accessories from BEHN was superior! Especially for me being an “older” adult with many “how do I navigate through this technology and where do I find…” questions, Behn was great!! He took his time explaining and making suggestions that would help me. He even followed up a couple of days later to ensure I was satisfied with my purchases. This is the store to visit, and be sure to seek out BEHN W. you won’t be...