Menards — Attraction in Niles Township

I just had an extremely unpleasant experience with one of your customer service employee at this Menards store. I do want to point out that this was just one individuals behavior. Everyone else was helpful and respectful. This incident was in the bath room section. We had picked out a shower door that we want to replace while we are retiling. We had picked the tiles as well, and we had asked the representative from the flooring division to print out the model we wanted. We asked the representative, Jose P. (apparently a Store Manager) in bath section about how we can get shower door delivered. He started this condescending voice about how we need to get it delivered the next day or he will sell to any one else who picks it up first. I understand that they cannot hold the door once bought, but this information can be conveyed respectfully especially since we were very respectful. Also, as a customer lacks information, it can be laid out as options rather than threaten us about how he has the right to do it. We let it go and started asking him questions about how best we can work this out and if he can also include our tiles in the order. He started talking about how the two sections are separate and how they all carry walkie talkies that they know how to use to summon others. We let that go as well. Our kid who was playing with their offer pamphlets had thrown bunch of them on the floor. He immediately pointed out all the pamphlets and asked us to start cleaning it. At this point, I asked him to calm down and asked for a store manager. He said "I am one of the store managers. Tell me who do you want me to call with a smile on his face." I am not going to deny at this point my wife and I lost it. I called him an "A$$ Hole" and my wife called him the worst representative ever (surprisingly he seemed to gladly accept it). We walked away and started talking to other representatives. We called and complained to another Store Manager, Kyle, about Jose's behavior. We may still buy something from Menards. However, I am not sure how Menards could let such a person be a store manager. He was condescending from the moment he laid his eyes on us. It is possible he didn't like the color of our skin, or it is just the way he behaves with everyone. we were pretty much ready to buy close to $800 worth of material only to stopped by this person. It is very unfortunate that we had such an experience because the effort of four people who helped us before we ran into Jose P had gone to waste. I am going to regularly visit this store to check the status of this individual. If certain action is not taken against this person, I am going to start a website complaining about Menards...

To Whom It May Concern,

Earlier today, around 11 a.m (6-8-2025)., I visited Menard's in (Morton Grove, IL 60053) to purchase a new Moen shower kit. When I got home and opened the box, I immediately noticed the packaging had been re-taped and was no longer factory sealed, likely a customer return that had been placed back on the shelves without inspection.

Sure enough, when I checked the contents, the Moen water valve—the critical component that goes behind the wall—was missing from the box.

After running some errands, I returned to Menards the same day (6-8-2025) around 3 p.m. to exchange the incomplete kit. Unfortunately, the chrome model I originally purchased was now out of stock, so I picked up the exact same kit in brushed nickel, which was priced $20 higher.

When I tried to explain the situation and requested an even exchange due to the inconvenience, I was told by the returns associate that I couldn’t do an exchange because of the price difference. I explained that the only reason I was back was due to Menard's reshelving a returned item without checking that it was complete. I had already lost an hour of my day dealing with this issue, which could have been avoided with a simple quality check.

I then asked for a refund. Since the original purchase was made just four hours earlier, I requested that the funds be returned to my card immediately or, if that wasn’t possible, to receive the refund in cash. The associate didn’t know how to process that, so we had to call in another employee. After a 15-minute wait and speaking to a third person, I asked again for an even exchange due to the hassle I’d gone through. Again, I was told no. I was also informed that because I had tapped my credit card when purchasing, I couldn’t receive a same-day refund to my card.

At that point, I said I would take my business elsewhere. I’m in the middle of a full bathroom remodel that will cost thousands of dollars. Losing a loyal customer over $20—especially when the mistake was on Menard's' end—feels incredibly shortsighted. What could have been a simple solution to retain a dependable customer turned into a frustrating experience that pushed me to go to Home Depot instead.

I won’t be returning to Menard's. It's not about the $20,it’s the principle and the lack of accountability for reselling an incomplete product. You had the chance to make things right and keep a customer. Instead, you lost...

Language. It is what differentiates humans from all other animals. We use it to express ourselves explicitly. We have adverbs and verbs and conjunctions that we can use to make our sentences clearly explain what we are saying.

My father and I were waiting to talk to a cashier about a window that he had purchased that was now in. She was entering some sort of data off of little green sheets and seem to notice that we were there. However, nothing was said. After a few moments, another sales associate approached us. He asked if we'd been helped. We said we weren't sure. The cashier then said I am entering data in one system and need to get to another system so that I can help you. She added, as I told you. Telling us would have required the use of language. The sales associate asked for the number of the order he looked at it on a mobile phone and walked away. He did not use language either. Was he leaving? Was he going to get our windows? Who knows! At this point the cashier asks for the number of the order. We hand her the mobile phone that has the number on it which is about 9 digits long. She says that she cannot read anything on a phone. So, I read the number to her. The windows came out with the other sales associate, who then proceeded to find a cart. I walked with him to a series of carts. He said, I don't think that these carts will work and he walked away. Was he going to get us a cart? Was he leaving? Should I be going to find a cart? Language would have solved this problem. It was amazing to see such wholesale dysfunction in one spot. What should have been a very simple transaction turned into one that was contentious and sour.

I would suggest the following sentences to be printed on paper and kept at the cashier and on the backside of sales associate badges: I'm not sure, please wait here I'll be right back. Will you please read the number to me? I am going to find you a cart please wait here.

Two stars because the windows were fine. The customer...