GameStop — Attraction in Norfolk

GameStop is always and will still be my go to store! Love GameStop. (Want to get that straight first.) Have never had any issues with any employees or finding what I need.

This store in particular. Manager/employees have absolutely no concept of customer service. I was in a few weeks back. I was on my GameStop app, and had see the item was available at the closest store. Stopped in to purchase the item and went ringing up at the counter I noticed there was a price difference between me purchasing it online and picking it up In store, opposed to buying in store. So, I figured I would ask if they would price match their own website. Guy behind the counter tells me straight up no. “That is online and not in store. Even though I could literally buy the same item and pick it up in two hours. After a quick conversation without any explanation. I simply left what I had chosen to purchase and left. Went right down the street and did the same thing. No questions asked, bought the same item for the GameStop online price and I was out. Fast forward to yesterday. I came into the store around 7:45pm and was told that the store was closing. (Even though online it has the hours set to close at 9:00) No problem. I knew what I needed. So, I grabbed a few Pokémon packs off the rack (the last 16 packs of lost origin) and was in line. Get up to the counter and he was ringing me up and tells me I can’t buy more than 12 packs. I ask why is that? It’s not like I’m buying the whole rack of packs that still remain. He reply’s because there is a limit. I ask can you ring it up as two transactions? He says, no. I ask can you ring it up as two transactions not under my account? He says, no. I am very skeptical and leaving the last 4 packs of Lost origin behind out of the many that still remained. Would mess my mind up. I’m not one to argue, so I let this go. I was the only one left in the store and he couldn’t take 2 more min. to ring it up separately. Clearly he wanted to go home and was very un-customer service friendly. I just don’t understand how you can have someone like that in the store if something so simple asked cannot be done. I was very zen and left with a good attitude, but was highly upset. I will do my best to try and avoid this store. Those are just two instances where it has felt like a completely different store than the GameStop I love. Horrible horrible customer service.

If someone wants to reach out to me, please do so and I will be more than happy for you to look up my account and validate that I’ve spent thousands of dollars.

I normally do not take my time to write a bad review ever, but that was the final straw and just thought I would share...

So I preorder the elder scrolls online for the the xbox one on April 5 2014 and the game date kept getting pushed back so I ended up misplacing my receipt but I have a power up rewards card so I didn't worry I stopped by and checked on my preorder and the lady there told me I didn't have a game preordered so it went all through my recent purchases to show her and she insisted that sometimes the system updates weirdly and all this other nonsense it shows how much a paid that day and the sku number whatever that is I called customer service to see maybe if I preordered at a different store and no he pulled up my purchase just fine and said it was at this store. on a second occasion I went and traded in my 360 a sd a vita and several games and I got a pretty good trade value back and the same lady took my order she then types in all the credit I earned and says hey I think you traded in enough to get a free game and I was oh that's cool and I pick far cry 4 come to find out I get home read the receipt and there is no free game the woman took it out my credit! Like who does that? Next time I go I'm getting her name and I'm reporting her she gives you the run around every time you go in and you'll ask her something and if she doesn't know she acts like she's typing something and then gives you a half...

Been coming to this location on & off since at least 2007, so over 14 years. (I remember when their counter was on a completely different wall, where the Funko are displayed now.) CT the manager has been there from the beginning, and I can't say enough good about him. He's such a hard worker and is so helpful, consistent. (I really hope they gave him a nice pay raise after all this time, because co loyalty like that should be returned.) The other workers are usually equally great, too, inclu Sarah (bonus points for sharing my name :P )

On many an occasion over the years, CT has gone above & beyond for me - whether it's locating a hard-to-find collectible item for me or pointing me in the right direction to track it down. It's also a really nice, well-maintained store, with organized floor displays. Please keep up the great work here, guys - because I lost Lawrence at the other Little Creek location when he suddenly split months back! Selfishly I hope to see CT and reg crew stick around...