Craft Food Barn — Attraction in North Adams

Every year for my son's birthday, I try to find a new burger spot. He is on the spectrum and his favorite meal is a burger. Four years ago was the first time going to the Craft Food Barn. My son fell in love with their Baked Brie and Apple burger stating "this is the best burger I've ever had in my life"! So needless to say, this was his "birthday" spot. Sad to say, when we went to the Craft Food Barn this year that specific burger was not on their menu board. I asked the cashier if it was possible if they could still make that burger and I was told "yes". I asked THREE times and made it fully aware that I was asking for the burger and NOT the apple brie turkey sandwich. All three times I was told "yes". After waiting for our food, guess what. Yup, we got the turkey sandwich. I brought it back and was told that they don't make a burger like that and that they only do turkey sandwiches. Of course the cashier that I ordered from initially had left for the day. After being treated like I didn't know what I was talking about, I brought up their online menu which STILL lists the Baked Apple and Brie Burger then was told "well our online menu isn't updated". Every year we've gone, something has been messed up with our order. Not a big deal, we get it fixed. Needless to say, we will be finding a new birthday spot for my son. This review is not based on the food we received. I've never had bad food from here. Burgers are delicious, onion rings, crispy fries, steak and cheese ... all delicious. Ice cream .. delicious. It's a little pricey but the food isn't bad. I love the picnic tables outside to sit and relax while eating your meal. This review is based on the service and consistency with getting something wrong every time we go. I understand menus change and that's OK but update your online menu. Also the online menu states that sandwiches and burgers come with fries. They don't, that's an additional cost. Most importantly, being treated like you're wrong or don't know what you're talking about until you have to prove that you're not nuts then being given a ridiculous excuse is...

First issue , was My bill came to $103 , checked my debit card statement and was charged $123. Second issue , ordered scallop dinner got 6 scallops and a handful of fries and none of the sides that were listed. Asked about it and they fixed it but fries were soggy. Third issue , asked for my burgers (3) well done , got home took a bite and it was completely rare couldn't even eat it, not to mention they didnt come with the toppings listed as well. Fourth issue , got 2 milkshakes with whip cream and it literally taste like milk with acouple frozen strawberries and I dont know what the white stuff was on top but it didnt taste like any whip cream I've ever had. Fifth issue , ordered their peanut butter fudge sundae (which was $11) it was 3 small scoops of ice cream and some sauce but again none of the toppings that were listed from their menu. And my last issue that I'll write about is even if I go back and talk to a manager I wouldn't get a refund or anything in return. I'll also mention I gave them a $20 bill as a tip. So it cost me $143 to find out this place sucks! Thanks for...

Over The years I keep trying to give this place another chance. There will not be another. The only thing consistent, Besides the high prices is the disappointment. The menu is always changing and shrinking. so when you go online to view the menu be prepared that most of it will not be in stock or on the menu anymore. After spending time trying to place an Order on the website, During checkout, the site went down and was not accessible and neither was my order anymore. I was ordering for five people so I had to go around and ask everybody specifically what they wanted again.. I called the staff. It took me a little while to get the order correct again and pull up the menu, which is different when you’re actually ordering. And before I was finished, I could hear the cook in the background yelling. “How many items they ordering” It sounded like it made the kid on the phone uncomfortable. I heard it and asked what the issue was? This did not sound like someone I wanted cooking food for my family so I said cancel that $90 order. Probably better off unfortunately I’ve rarely had a...