Jurgens Jewelers — Attraction in North Bend

Do not order a class ring from this jeweler. There is supposed to be life-time warranty but they will not fix my daughter"s defective class ring that is less than 3 years old.The black antiquing on the face and sides is chipping in several places. I think it is wrong but agreed to pay $25 for shipping, handling and insurance since it is posted on the website but now they say that I have to pay to send in the ring. I keep being told that I have to send in the ring to see what it was exposed to. There is nothing in the warranty that states specific things that it cannot be exposed to. I have several other rings in the house that are much older with antiquing that is still perfectly in place. These are shoddy made rings and the business will not make good on the warranty, STAY AWAY! A customer service Representative suggested that I should fix it myself with black nail polish so it seems obvious that they know that there is a defect. The manager is very rude. In response to Jurgen's reply: I will not change my mind, you need to change yours and honor the warranty that is posted on your website. I did not buy the ring for free cleaning and polishing, I bought it for the supposed detailed workmanship and warranty. The workmanship is defective and should be redone for FREE; I should not even have to pay anything for shipping, handling and insurance but I am will to pay $25 but that is for both ways. You do not need to inspect the ring first, you just need to fix it. It is defective! My daughter has not put her hands in anything that would hurt her, in fact she took it off when she went swimming...which she should not need to do. A class ring is something that you wear everyday, it is not a delicate ring...it is a sturdy ring. You should stand behind your warranty and repair the defective ring...

These guys are amazing! I had been trying to replace a wedding set that had been stolen and after having a not so great experience at another jewelry store in town, I walked into Jurgens with little hope of finding what I wanted. I had nothing to worry about and should have gone here first. I was treated with respect and was actually listened to. They did not shove expensive diamonds at me or try to convince me I needed diamonds (I could care less about diamonds, the gemstone was more important). I had used their design your own ring builder on their website and had it narrowed down to 2 or 3 completely different styles. The problem I was having was that I just could not decide which style I wanted. I was able to try on similar styles in the store as well as have the 2 most liked settings shipped in so that I could try them on. After a few hours of tweaking I finally picked out my ring and was so excited. I was told it would be several weeks before my ring would be back in completed but it wasn't even 2 weeks later and I received a very nice call stating Christmas had come in early for me. I rushed down to pick up my ring and almost burst into tears when I saw it. My ring is stunning, I could not be happier. I will be going back to Jurgens to purchase any other jewelry...

If I could give any lower than a one I would have. These people are shysters in my opinion. They sold me a ring for $3,600 and I asked them to appraise it and they appraised it with their "in-house"(LOL) appraiser for $3,600 and something in my spirit said they were lying so I took it halfway across the country to where friend lives and guess what? A professional appraiser that has her own business not associated with a sham jewelry store appraised it at 1800 and I almost collapsed. I called and the man named Carl said he would talk to the owner. I asked him why would they do that to me and he said well "everybody sees something a little different" in a ring! LOL so a 6-year-old kid would see something different in the ring than a professional appraiser I suppose! What a joke and they had the GALLl and lack of respect to even call me back and it's been over a month! Bring your business elsewhere unless you want to get an item that's worth half of what you're...