cell phone repair Norwalk Dr Phone Plaza — Attraction in Norwalk

Pretty disappointed at this place. I went here to get my phone fixed after the back cracked from dropping it. But it was still working perfectly. Sam changed it but when I got my phone back, the front camera was not working. So I took it back to Sam. When he was done, this time the Face ID was not working. Sam has to take a couple of days to "research" to resolve the issue and order a part. I took back my phone to Sam for the 3rd time but this time he can no longer fix it. As compensation, he gave me free AirPods. Sam was nice and apologetic. However I don't think he's good at this. My phone was not fixable anymore because the part he put in was not an authorized Apple part so I ended up paying for a new phone. Unfortunately I wouldn't come back here anymore, no matter how nice Sam is.

Update: 3/4/23 - I wanted to respond to Sam's (Owner) reply to my review: As I have said in my initial review, my phone was working PERFECTLY. Even though the case has been broken for months I have zero problems with the phone. I would not have taken the case in for repair but for the fact, I can already see the inside of my phone. And you probably did use high quality spare parts. I am not arguing that. But as I said, it wasn't an AUTHORIZED Apple part.

How dare you to say : ..you should know that ambition to take opportunities or things for free is not a good thing! Are you implying that I did this to get free stuff?!?! I DID NOT EVEN WANT to take your free AirPods that is made from China. What I wanted was a full refund but you said no and offered me the AirPods instead.

I've read the reviews of your business. Why do you sound so defensive to those who were not satisfied? No need to take them so personal. I just wanted to provide an honest review. You should know that when doing business you would always get satisfied and unsatisfied customers. Always.

Thank you for confirming my decision not to do business with...

My phone screen had lost all touch and so I went here to get it replaced and I had paid extra for it to be a "high quality" screen instead of an aftermarket one and while the screen works perfectly fine now the top speaker is no longer functional which means I have to use speaker for every single call or else I just won't hear anything. This was not an issue beforehand. Along with that the back part of my phone keeps sliding off due to the lack of adhesive that was applied. Overall I would recommend going elsewhere. Edit 01/26/24: I am not sure as to why the owner is suggesting that this review is a "scam". I simply listed my experience with the service that you provided and was dissatisfied. I have no reason to lie and put a bad review on some random small business. Please take some time to reflect and wonder to yourself what I would have to gain. Regardless of that the back of people's phone's coming off because it wasn't glued correctly is not just an issue that I have faced. If you check some of the other reviews you'll see that it is a reoccuring issue. And if I had entrusted you to fix my phone and you had fixed one aspect in this case the screen ($250 btw) and in turn ruined another part (the top speaker) why would I go back and risk another defective fix. I would much rather go elsewhere and get it properly fixed than take the risk of shelling out more money to fix what was not...

Thank you very much Dr. Phone. I went to another place in la Mirada at first to change my screen and even paid for the oled version not more than a day or so after my screen went completely black, so I went back to the same people to fix it and when I left the second time , I made it to my car and seen in the middle it was bulging up so I went back in and asked him and he said that my frame was bent I didn’t understand why if the last one fit perfectly, but he convinced me it was my phone , so I walked back to my car and left only to realize my screen started glitching and changing colors. I was done with that place and figured if I go back the same thing will happen a 3rd time , so I reached out to Dr. phone and he was so helpful and showed me and explain to me it wasn’t my phone come to find out the last guy installed it all wrong . And on top of that he didn’t even give me a oled screen like I paid for I was just shocked when he told me sorry man this is like the cheapest screen you can buy. I’m glad I came here because if not for him I was about to have to go buy a brand new phone thinking my old one was done for. But the last guy just didn’t know what he was doing and sold me a cheap screen claiming it was the best. I’m very grateful dr phone is very honest and good at what he does I won’t go anywhere else from now on for my phone needs...