Don Quijote Pearl City — Attraction in Oʻahu

This is about the okazuya inside the store. They have great food, good selection of local foods, cost is high and service is horrible. The worst I’ve seen. They usually have 6 people standing around in the back area and only one person up front and that person loves to chit chat with the customers. Expect waitimes of 15-30 minutes. The store managers don’t seem to care.

This is an update to my earlier review. I have to give them 4 stars because the manager actually responded to my review and promised changes. So we’ll give that time to solidify. Meanwhile, I hope it includes hiring competent workers. The worst thing in take out world is to get home and find you got what you didn’t order. I got home only to find I was missing my main dish, the one thing I had been craving these past few days. So disappointed! The worker didn’t understand English well enough to give me what I ordered! So unless I run all the way back, I’m stuck eating something I don’t want and I paid for it too. I have a part in this in that I didn’t double check my order. So the 4 stars stand.

This is a 5 STAR UPDATE!! I 100% admire the management for this store! They started off with 2 stars and today earned 5+ stars! If I could give 10 stars I would. Everything I listed as negative in earlier reviews have been corrected by management and they deserve your business plus get ono food! Today I ordered the mini miso pork roast with brown rice and gravy in the rice for $5.99, and Mac salad on the side. There were a few people in line but no waiting! I heard the cashier call another lady from the back and say, come help me! There’s a line! In my 3 years and 70 reviews never have I seen a turnaround like this. It’s never about how many complaints there are, it’s about what they do with those complaints. I commend the management and employees of Don Quixote! The miso pork...

Update: I emailed the address that was provided in the reply to me on 5/18/25 and have not received any response. I don't think reaching out to that email does anything except trying to make the customer think the situation is being addressed when it is not.

I went in today, 5/18/25, to return an item. I bought it on 4/22/25 but did not have time to go to that area or Don Quijote until today. The day I bought it (nanoskin ceramic boost spray bottle), my other half told me it was the wrong type of spray, so I kept it in my car until I had time to go back and return it. The big, Polynesian female at customer service looked at me, my receipt, the bottle, and went on the intercom to call an automotive dept employee for an approval for my return. He came and looked at it and said okay. She told him to go back and grab a new bottle and come back to compare the two. He did. She compared them side by side and the one I brought in was about 1/4-1/2" less liquid so she opened both up and smelled it. Then she said "I will not accept the return because you diluted it. It smells citrusy. You can smell it, its different, here.." I adamantly told her I did not even use the bottle, let alone "dilute" the substance. She accused me several times of diluting it and would not accept it. I understand the liquid difference and questioning that (which may have been because I left it in the hot car for almost a month that maybe some of it evaporated or maybe i actually bought the damn bottle with that amount of liquid in it, its not like i was measuring the bottles while they were on the shelf) but for her to blatantly lie and accuse me of diluting it, that was unprofessional and absolutely unnecessary. I am completely offended by her attitude and words. What a disgraceful...

Awesome products, service is awful if you ever need help with a locked product, finding items, or scanning items on sale. Weeks ago I wanted to open this locked box to get some Vocaloid keychains on sale but the workers at the time lost the key. This week I asked a male worker for help with the locked box and we had a hard time understanding each other, but eventually I got my items out. I then spent 20 minutes at self-checkout because this man didn't understand that the item was on sale despite the tag right in front of the item showing the new price and refused to give me the discount. Thankfully the cashier helped me out. I'm never asking help for a locked product again. I could not get his name bc he wasn't wearing a name tag but he was frustrating to work with :( another time I asked a worker for help finding an item and she just ignored me. As much as the service sucks, I'll still go because the Japanese...