Valley of the Temples Memorial Park, Cemetery, Cremation, Funeral — Attraction in Oʻahu

This place is absolutely beautiful and both my grandfather, and now my grandmother have been laid to rest here. Unfortunately, if I could rate the services that were provided by this business a ZERO star, I absolutely would. After reading past reviews, I now know this is not the first time this has happened. Please reconsider on purchasing any pre-planning packages from them. Both my grandfather and grandmother did this specifically to eliminate financial burden on their family and to ensure that the arrangements that they wanted for themselves were in place. Regrettably, this is not what happened. We have not had a good experience with this business. Their family advisor, Jesse C. lacks empathy, compassion, and frankly ethics, which are all qualities that you would expect from a person in his position. My family and I live abroad and all of our relatives who resided on the island have now passed. My grandmother was insistent on living out her days on the island and being laid to rest at Valley of the Temples Memorial Park. She had very specific requests regarding her services, a lot of which did not happen despite her efforts to plan ahead. Not only was there a lack of communication and direction on Jesse’s end, he expressed on several occasions that he would be going on vacation, and that if the documentation and signatures were not received by the end business day on the date before his vacation began, we would have to postpone my grandmother’s services, unless we would prefer to pay the expenses AGAIN. My grandmother was a devout Catholic, and we made arrangements from abroad to have her Korean Catholic priest and members of her congregation present for her burial services. We requested and confirmed that there would be a tent and chairs present, this also did not happen. Not only was this not provided, the Church members were told that it was not requested by the family. Twenty-two senior citizens stood at my grandmother’s gravesite in hot temperatures for more than an hour, resulting in sunburn and heat exhaustion. My sister has reached out to the business via telephone and email and have yet to receive a response. My family and I are absolutely gut wrenched. The goal of a funeral business is to make the arrangements to honor the deceased according to their wishes and to support the bereaved family throughout the process, and this did not happen. In fact, Jesse’s actions, or lack thereof, caused stress to every member of our family during this extremely...

Cassandra was wonderful. Within three hours of my initial call she was sitting on my couch going over funeral plans with me for my mom. She was kind, patient and empathetic to my needs. She went over each plan thoroughly. By the time she left, I had chosen a plan and paid for it. Being the only child everything fell on me…Cassandra and her team made this hard and difficult process beyond easy and burden free. Had it not been for Cassandra making it a point to meet me with me the same day I called, it would have been a lot harder if I had waited.

The plan I chose literally included everything. Transportation from hospital to mortuary, ordering death certificates, cremation, the urn, programs, memorial book, flowers, and a last goodbye. Honestly when I chose the package I didn’t realize it came with all of that. I was focused on the cremation and the urn. I was so grateful it included flowers, and programs and so much more.

Nicole, Azure, & Sharmaine sat with me while I talked about my mom, they didn’t rush me and allowed me to feel my emotions. They thoroughly reviewed the paperwork with me, before signing anything. While Nicole and Sharmaine drafted the paperwork Azure took me out on a tour of the valley. They were the ones that informed me I would be able to say goodbye to my mom. I thought the night in the hospital was it.

The team who prepared my mom for her final goodbye was beyond compassionate. They made her look as if she was simply sleeping, she looked more like herself then than she did in her last year of life. They gave me as much time as I needed to say goodbye.

Nicole kept me up to date through the whole process. Everything was ready when she said it would be. The last thing to do was pick up the death certificates and I was small kine sad I didn’t need to stop by anymore after that.

My advice if you have a loved one nearing their end of life, Use Valley of the temples and they will make this difficult process more...

If I could give this place a less than 1 star review I would. During this difficult time where our family is in grief and mourning the loss of my sister we turned to Valley of the Temples to help us through her viewing service and cremation. We paid the full amount for the services we were offered. Promises were made by an employee who helped arrange certain things. And all promises fell thru. We understood that some things would not be available at the time of viewing because of short timing. We asked for the bare minimum. Our sister to be pick up, a viewing of her in a casket (which we paid extra for) flowers, her picture, and programs for a later date, along with her cremation and Urn. Nothing went right from the start. They picked her up 2 days later. At her viewing our sister came out on a gurney. My mom and her children had to see her like that along with the rest of our family. The flowers that were promised never came. We asked to speak to a manager and 1 week later no one returned our call. The individual who arranged all of these things was very unsympathetic, she didn’t care. She then went on to tell us that our sister would be ready and we could pick her up on January1st. That day came and went. Now she’s saying our sister has been cremated but we can’t have her because the urn that she is supposed to come home in isn’t here and available. Valley of the temples your service sucks!!! Your employees have no heart and aren’t sympathetic. You’ve made our experience during this difficult time horrible. OUR FAMILY DOES NOT RECOMMEND THIS ESTABLISHMENT for future...