SkyBound USA — Attraction in Orange

I did (according to my husband) WAY too much research before buying a trampoline for my 6 and 2.5yr old. I settled on this one bc it was within our price range, multiple trampoline blogs say they are a great company and it advertised a new design for the net/mat which is safer for little hands/feet. The trampoline arrived in good condition and everything appears to be great quality. I put it together by myself and my only complaint about this is that the instructions absolutely SUCK and have basically no words so I had to redo a couple of steps as it was my first time putting together a trampoline (I'm usually really good at assembling things). No big deal, still got it done in a few hours.

Unfortunately when I took out the mat and net I realized it was not the design I had ordered. I was able to contact customer service and talk with Stefanie who immediately got to the bottom of the issue. They are sending me the correct pieces and I am so incredibly impressed with the customer service aspect of this company and as long as the trampoline holds up I will continue to purchase from them. I was so afraid to buy a trampoline from an online company bc if we had issues or hated it I was worried we would be out of luck. I have peace of mind knowing I can actually get a hold of someone right away when I need to, and that they actually HELP you!

Good customer service is really hard to come by these days and Stefanie has set the bar extremely high. We installed the mat and net that came with it so my kids could jump in the meantime until the new mat and net come. 1 week in and we are very pleased. I will update when we receive...

I placed an order on 05/20/2020 (order included a trampoline replacement mat & 5 packs of premium springs) which was shipped out on 5/22/2020. I thought that was a superb turnaround time. I received the package on 05/27/2020 & the only thing included was the replacement mat & a spring tool but no springs. I called & received a recording that they were currently not taking calls due to high demand & order volume. I sent an email to their “help” department per their recording & website direction on 05/27/2020. I promptly received a response that they should respond to most emails within 5 days. It’s been 10 days, 8 of which have been business days & I have still not received a response. Yesterday, 6/4/2020 I left a voicemail to follow up. Still nothing. Today I received a request to review my recent purchase. I cannot review the product because all I have is a replacement mat that is no good without the springs I also purchased. I can say as far as customer service, at this point I am extremely dissatisfied. I understand that current circumstances are difficult beyond what can normally be controlled, however, communication can go a very long way. This was my first & probably very last purchase through...

I would love to review the actual performance of the replacement mat and premium springs i ordered but they decided to charge me for all the items i ordered and confirm shipment and confirm delivery even though they did NOT send the 7 packs of premium springs (the bulk of my order). This wouldn't be as big of a deal if i could actually get through to a person on the customer service/help phone line they advertise to call in this situation... you call to hear a recording tell you they are not taking any calls. They say it'll be at least 5 days to respond to emails, as if we haven't waited long enough for a super slow delayed shipment that took forever to send an incomplete order. Customer service should at least be taking calls for missing shipment items. They had no issue rushing to take the funds, but sure take their sweet time communicating via email, delivering incomplete orders, and resolving issues(still waiting on a...