Southwest Cactus LLC — Attraction in Oro Valley

They seem nice & professional at first, but don’t trust anything they say. If you aren’t spending $10k+ w/ them, you are ignored & treated as trash. They will make a lot of promises-but not deliver. I’ve reached out many times & made appointments w/ both brothers, that they have broken for months.(Yes I said months. It’s been over 3 & 1/2months now) They’d say they were coming to my town & bringing my 5 cactuses for install, only to have a no call no show on the day promised-a date that they themselves had set. I would clear my schedule, cancel my plans & wait all day for entire weekends for them to be here-then nothing. They’d bail & make me chase after them through multiple texts, calls, and FB msgs. I am understanding & extremely patient. People get busy. So I gave them other chances. Both Vic and Ric had let me know when they’d be here, and have not shown. I decided to give them 1 last chance. I kindly let them know I needed my next appt w/ them to be set in stone. Well they let me know that solid date. I was relieved. I was finally getting them here & can move my other projects along. I adjusted my much needed vacation & even came home 2 days early, since it was for sure this time. Even scheduled my boulder & rock deliveries around that day & scheduled my new custom fence install around them actually coming after months of waiting. It was 100%. Well….I hadn’t heard from them, so on my drive home from my trip, since they are coming tomorrow, I contacted Ric. He writes me back with a lame excuse. Says he’s going to Texas and tried to put me off another week. Then offers me a garbage consolation prize of a free barrel-which was insulting. I can get that at HD. I don’t want a barrel cactus. I needed them to be here like they promised. How long have you known you were going to Texas instead of our appt? You didn’t think to let me know the second you knew this? Of course not. You wouldn’t have said anything-you would have just not shown up like the 4+ other times-I had to reach out at 9pm the night before the date you yourself had set. I was going to populate my entire front & backyard w/ cactus installed by them. But I guess higher paying jobs win. I can’t remember the last time a service made me feel more disrespected & cost me more money & time because of their rudeness & lies. Summer’s coming & I’m months behind on multiple projects because of the domino effect they caused. Both brothers. Ricardo Chavez & Vic & their various family/friends spam post all over FB and Craigslist. Stay far away from this cluster of unorganized uncaring fools. They laughably try to expand their service to areas like Yuma when it’s clearly beyond their competence. If you have deadlines or a project that is time sensitive, this is not your crew. If you do decide to choose them…don’t be surprised if you are sitting there cactus-less, scratching your head, feeling scammed, ghosted, &...

UNACCEPTABLE CUSTOMER SERVICE!!!! Luis Chavez, the owner of Southwest Cactus has demonstrated to myself and several other customers, that the normal way he does business, is to just not show up for appointments he has scheduled or call to say he can’t make it. Even though he missed 2 appointments with me, as I was looking at buying an Ocotillo from him, I thought, he's a young man trying to run a business, so I'd give him another chance and I'd do business with him. This was a mistake because of the following: On 6/25/22 Luis planted a 20' Ocotillo in my yard with a 2 yr warranty. 8/23 I sent a text to Luis that it was leaning could he come over to fix it. 8/30 no response, I sent another text saying no response yet and asking if I'd made a mistake doing business with him. 9/15 no response so I sent Luis another text. Ocotillo still leaning. I'd like to hear your plan and schedule to straighten it out by 9/19. If it's not straighten out by 10/1, my plan is to hire someone else, send you the bill and take you to small claims court if you don't pay me. I'll also file a complaint with the Better Business Bureau and write a very dissatisfied review on your web site. 9/15 Received text from Luis wanted me to send him a picture which I did. He scheduled Fri Sept 30th between 9-10 to straighten it. 9/30 Luis didn't show up or call. 10/2 Still no communication from Luis. 10/2 I sent text to Desert Rain Landscaping 10/3 Rec'd text from Desert Rain Landscaping they could take care of it 10/4 10/4 9:00AM Desert Rain Landscaping arrived and straighten the Ocotillo. As I stated in my 9/15 email to Luis, I will be filing a complaint with the BBB and taking Southwest Cactus to small claims court. If you expect the contractor you hire to be on time and keep to their schedule, this is not the company for you to do...

This company has wonderful, loving and such caring owners. They removed and transported my 27' saguaro. They handled him with such perfection and excellence. I am a very picky person and the standard of caring was a million times more than I could have ever imagined. Bri, is amazing and communicates so well, she handled everything. She even is up on the cactus with Paco working beautifully together. These 3 lovers of our sacred saguaro, brought him down and every step of the way, they made sure he did not lose even a flower bud. Slow and steady and adjusted him as needed. So tedious and professional down to the bed with the hydraulic he went. No company can top them. My yard was perfect, in 90 degree heat they worked for hours start to finish. The love they had for him was immense. I received a picture this morning of him in his new beautiful area that he will thrive in. I am so grateful to them, I cried with happy tears, he will be here when I am gone and getting love from the new owner to enjoy. My heart is so full of the grace and love that they took with him. Thank you all so much. You made it a happy experience because I loved him, and you 3 made it all worthwhile, he and I are both full of love for you. What an awesomely superb company . God blessed you all with so much, and it showed with this amazingly difficult job Your gorgeous hearts made it enjoyable for me, and for the work you...