Lytt Pacifica - Best Weed Dispensary & Fastest Weed Delivery in SF Peninsula — Attraction in Pacifica

I have had many pleasant experiences here previously and have been a loyal and frequent customer almost two years, but today's experience has really drawn my patience regarding its business operations. I will start by saying that one of the security guards has always been extremely rude. I would say hi or good morning sir, and this gentleman would look at me rather aggressively and say nothing except grab my ID and stare at me like he was trying to intimidate me, but would then be extremely friendly and welcoming to female customers behind me in line. Therefore, I stopped saying hello to this particular gentleman when providing my ID and many of my store entrances were very tense and unwelcoming. All other security has been extremely pleasant and I have not seen this particular security guard recently thankfully. I was not letting this experience discourage me from giving business in the past. Previously I have had a rude driver, but all other driver encounters were very pleasant so I did not let one bad experience discourage me. I have also had a very unpleasant encounter over the phone where I was passed around to several employees who made it seem like I was having to jump through significant loopholes to cancel an order with RSO as I did not know RSO was for cancer patients. The employees made it a rather long phone call with several holds and persuasion attempts over what should have been a quick cancelation as the driver had not yet left. The other day I drove all the way in and no one called to notify me an item I ordered was out of stock. While I do not live far, it is still a task to go through the ATM then come into the store especially when one has plans that day. I have normally been called on my cell previously for an out of stock item before I show up and it has never been an issue. When I showed up, the store was not busy and the call could have easily been made. Employees were standing around chatting and the gentleman assisting me did not seem to care at all when I told him forget it after driving all the way in to be notified that they did not have my product in. There was no apology or acknowledgment of wasting my time, and there was sort of a "get screwed" vibe by the gentleman who was "assisting" me and there was an overall unprofessional experience with no regard for their mistake. This felt very dishonest, like they wanted to lure me there then try and get a different item off the shelf once I showed up. I felt irritated as a quick phone call or even a decent apology or acknowledgment could have gone a long way and potentially saved a lot of time and effort. Again, I am not far but if I would have driven in from more of a distance like say Burlingame or Half Moon Bay then this would have been even more discouraging. Today, I placed an order at 4:35 pm and got a call shortly after saying that they could not complete my order that is less than 10 minutes up the street and 1.6 miles on the GPS despite closing at 8pm. Despite having so many very positive experiences here previously and despite this being a close and convenient location, this has been my last straw regarding the business operations, specifically regarding time management and customer satisfaction. I will not be providing any more business here going forward, and will be using Flowerco, Bloom Room, Smoakland, or any of the other numerous dispensaries here going forward as I've never had these kind of issues at these shops. I am honestly very disappointed as a frequent customer at the overall unprofessionalism and unwelcoming atmosphere that has...

I just moved to the area not too long ago looking for a new cannabis dispensary to visit. Based on all the rave reviews I was looking forward to trying out Lytt but was unfortunately let down after my first experience there.

I placed an online order at 4:20 pm (not intentional but that still got a chuckle out of me). After not too long I get a text stating that they were out of one of the products I ordered and if I wanted to sub for something else. No problem at all, I text back a sub is fine and asked what they had in stock for the same price and quality of what I wanted. After no reply, I gave two acceptable substitutions that I would be ok with and asked if they text customers once their order is ready? After about an hour and a half and no reply back I decided to drive down to the shop since they closed within the hour. Upon my arrival I had told them that I was a new member, first time, and after checking the order they had never added any sub to my order (why ask what I want to sub if you aren't going to add anything on? the store only had one other customer inside) but I then proceeded to add another product to my order at the shop before ringing up.

After coming home not only did they not give a discount to the add on sub like the rest (supposed to be 20% for the shop birthday discount occurring that entire weekend) but the discount I was given was only 16%, not the 20 as advertised. I also did not get a new member gift card as advertised on the shop as well. I contacted the shop by email and on their direct page about my order that very night and never got a single response back. Terrible customer service....

I have not been at the LYTT Walk In Dispensary in a year or so to acquire clones. They do use DARK HEART NURSERY (Rated High) and I was informed from LYTT STAFF that the nursery is well known with a very good reputation for clones. I confirmed that comment with 2 other dispensaries in which I have good relations with and am close to ownership. The CEO at one and the COO at my second source. As far as flower and other products, I have not purchased any medicine yet. Almost, they had the ZIABLO from IC and $50.00 too. Good price. The place looked well stocked. Customer/Patient Relations should be completely understanding and empathetic. I understand there are other patients there in line. A patient feeling focused on in a retail setting will get nervous, confused, forgetful, panic attack inducing. Patient makes wrong choice then gets denied, reprimanded, when attempts to contact mgmt. for exchange, return, etc. It’s a horrible very vicious circle. At LYTT dispensary I have not witnessed this, we put a lot of money in their pockets. Almost always, conversions from patient oriented to financially oriented entities are very obvious and noticeable. I will be visiting the dispensary tomorrow and will report back my findings of any and all acceptable/unacceptable duties of care applicable to this review. Did have a decent, 5-8 minute conversation with a staff SPVSR I believe. That felt welcoming. Thank you, Respectfully and Best Regards, Mr Daniel (DSO13- GOOGLE LLC. OFFICIAL LEVEL 7 SR. REVIEW TECH (SF...