Goodwill Store & Donation Center — Attraction in Palmyra

There was a dress on display I wanted to buy it was told couldn't buy it till I came down from display. Been coming in for over a month asking when it will be off display. Got told today by an assistant manager, Valerie that I'm not allowed to buy the dress because it's on display and anything that's on display is not allowed to be sold. I believe this is false advertisement and I am taking this further. When I came to ask her her name I found her chatting with a fellow employee saying how she couldn't believe that I was so upset over not being allowed to buy the dress that was on display making fun of me. I don't think this is a proper way to conduct business and I think it's a very poor display of what Goodwill employees should be doing especially considering she was an assistant manager. Don't display something if you're not intending on selling it that's called false advertisement. I posted a picture of the dress just so everyone can see that it is in their store on display and I was denied purchase. In fact I was told when it was taken down from display it was probably going to be shredded because it probably had a hole in it or something even though she had not checked the dress or even looked at the dress herself and that it wouldn't never be put up for sale.

Due to the diligent work of a manager named Dustin, things were worked out with no confrontation. So therfore I'm raising my review stars!

The only pet train the stars still low is due to the fact when I ask an employee where something is, instead of helping me look,...

I’m giving this 2 stars because this used to be my favorite thrift store, now, I’m not sure who’s on the floor plan but they need to get rid of those big shelves, short people can’t see the top shelf, people can’t pass by each other, it need to be color coordinated again (that was the best part) toys in the middle like come on. And there are so many clothes on the rack that my arm starts to get sore from holding the clothes back so I can get a 3 inch glimps of a shirt. I’m glad they’re trying to get as much product on the floor as possible but I feel like we could get rid of the chips and all the random useless stuff in the center of the store, put the register back in the middle and add some more shelf’s or bins near the windows. I just miss the rainbow on the left side and being able to walk around the counter

Used to come here ALL the time when we lived closer. We'd try to visit at least once a week. The staff are pretty friendly and they always have a great selection. It's a treasure trove!

Went there for the first time in three months (since we've moved) and the quality has really gone down hill, sadly. Trying on clothes, I went into three different dressing rooms. None of them locked correctly (the knobs are literally falling off of the door) and the one had the light flicker before turning off. I finally just asked my husband to wait outside the door of one with a...