Bungee Zone — Attraction in Paramus

If I could give zero stars, I would. Paid for both my children to jump today (6 & 11 yo) at the Paramus Park Bungee Zone. They always jump whenever we go places that have these. We know how it works. They like to do flips. Today, there were 2 young girls operating the machine, neither of them paying attention to the kids. My daughter's bungee was pulled way too tight so that she was left dangling at the top of the poles, on more than one occasion crashing into the center poles. My son was basically just jumping on a trampoline bc his bungee was left completely loose and he wasn't able to flip at all. After the SECOND time telling them my daughter was dangling in the air, she needs to be brought down, I was answered with an attitude, "Fine, she just won't go high then." The girls that work there pay NO attention to the kids. One was staring into space while the other was busy texting on her phone. One girl's attitude and disrespectful tone caused an argument to ensue and I demanded to speak to the manager who, of course, was not there and did not answer my several calls or voicemail. When I said I wanted a refund bc I wasted $25, a third/ older woman was appalled and adamantly refused saying no refunds allowed. Guess they NEED that considering how terrible they are at what they do....

The most vile and disgusting staff. The staff needs sensitivity training. First off, a parent should be asked before their child is put on a scale to be humiliated about their weight in front of other children and parents. This woman not only told her she couldn’t participate bc she was over the weight limit but did so with an attitude. My child was so hurt that she refused to eat after that. In a world where children are dealing with so much, how dare you hurt this child’s feelings and cause her to feel so badly about herself that she doesn’t want to be her normal self. The experience for her will never...

Hi, today was one of the saddest day for my daughter. I came home and my wife was very upset of what happened at Bungee Zone at Paramus Park Mall at Paramus NJ. She went to take my 2 daughters to go and jump, she noticed one of the staff was looking at one of my daughters in line with a dirty look due that my daughter's weight. My daughter weighs in the weight limit. My wife noticed it and felt uncomfortable and took my daughter's out of line and left and they were all upset and my daughter...