Sony Broadcast and Professional Service Facility — Attraction in Paramus

BUYER BEWARE: I was a 10+ year Canon user until I decided to swap to Sony for the PXW-FS7.

Sony sent me a camera with a manufacturer error, several specs of dust on the inside of the camera sensor. I spent about a week on the phone asking for a replacement camera while they fixed it or at least covered shipping to send the camera back for the service under warranty. Both were denied, and I was forced to pay 150+ dollars to send the camera to Teaneck to fix a problem that was the fault of the manufacturer.

I thought this was all of the stress that I would run into but it was far from finished. Calling Teaneck NJ was the real headache. The REPAIR HEADQUARTERS of Sony for professional video camcorders does not have any representatives that will answer your calls. You can only leave emails or voicemails. I was told that I would have one to two business days of waiting before a professional would call me and let me know what would be done to my camera and how much longer I would need to wait. I am now over 2 weeks waiting on a response to an initial diagnosis on the camera. I have left 4+ voicemails and emails, none of which have been responded.

This is a warning to companies or camera operators looking to switch to Sony. It has now been over 4 weeks to get an initial diagnosis. I have turned down work, or needed to rent a new camera on jobs costing me several thousand dollars due to Sony's lack of support and false timelines. I've never encountered a company that is so unwilling to help customers buying their top shelf line of cameras. The FS7 will be my first and final...

Ps3 launch day 300dollars Ps4 400dollars launch day Ps5 ???? Indecisive 600 first then it’s 700 now it’s 800 listen Sony I’m sorry I like the ps4 and 3 but lower the price on ps5 the no body wants to pay 700 or 800dollars for a ps5 and stop selling ps5 at Walmart they scamming people of selling a 400 dollar console for 995dollars to 1 thousand ok when we want to play ps5 we want to pay 500 is more then enough u need better leaders at Sony ur the creators of the Sony consoles u maken us Sony fans switch to Microsoft I’m a Sony fan I own every Sony product but give us wat we want I’m tiyerd of scalpers buying the ps5 all up from us and we don’t have a ps5 for our self the ps5 is for everyone not for a hand pick for people make the ps5 resonable if company’s like target Walmart Best Buy eBay Amazon stock x and any other company can’t sell a ps5 at the regular price u set it for then bann those companies from selling Sony products I’m sick of those company’s taken advantage of the people who want a ps5 and over chargen the people just to make profit it’s not right it’s not fair I’m notstanding for this I think this should be a legal matter and I’m taken a stand to say enough is enough if apple can bann fortnite from selling they product then Sony can bann those company’s from selling song products due to over pricen and taken advantage of...

It’s very disappointing as a Parent to say that Sony was great and no longer is. All the advertisements on PS5 Console have not been transparent! First the Pre Order which was a joke and now the release date. You can’t get your hands on one. I don’t blame the retailers I blame Sony for false advertisement! As a large company they should be transparent with the Public. This pandemic has caused millions of people and teenagers to be at home. They do there schooling and their safe entertainment without being exposed to the continued rise of COVID are video games. Many teenagers throughout the world have committed suicide and a Company like Sony should not give false expectations. Legal actions should be taken and we will no longer support...