Poochie's Resort & Spa — Attraction in Parma

my dog dandy (15-16) has been going to poochies for years. all this time, we have received great care, both in grooming and boarding. recently however, poochies has switched groomers. dandy has always hated getting his nails trimmed, as most dogs do. he would bark and snap and yelp, but he is not an aggressive dog. he rarely ever barks. he’s also a small to medium sized dog, so he couldn’t physically harm anyone, even if he wanted to. i understand that this would make him difficult to deal with, but regardless of the situation, the groomer should be able to deal with it.

today however, i found a nail that was so deep into his skin (think of overgrown ram horns) that there was discoloration and pus all around it. he has a very high pain tolerance, as we’ve discovered before with his dental procedures, so it was not causing him any pain and he was walking fine. i told my parents and they found a vet that could help him. dandy was sedated and his nails were cut, so crisis averted, but now he is on medication and has to wear a cone for a week.

this groomer that works here has been telling my parents that they’ve been trimming his nails. that dandy has been taken care of. they trusted her, because benefit of the doubt, and we’ve had no troubles with poochies in the past. ultimately however, she lied and has not been doing their job correctly. we know that he has a hard time getting his nails trimmed, that is why my parents specifically questioned this new groomer if they were having any troubles. they repeatedly said his nails were getting trimmed, which we now know to not be true.

if you are thinking of having your dog groomed here, let this be known.

(notes: i am 18 and my parents have taken care of dandy’s grooming appointments through all of the time we’ve had him, so i do not know the ins and outs of this place. i simply wish to tell my side of...

My two babies stayed here for several days. I had a quick hospital visit. They stayed in a spot big enough for boyh of them. Overall, their stay went very well. The owner, Sofia, is very nice and goes over the important information and what is needed for their stay. I missed them so much! They were busy as it was a holiday week, so I only saw one picture of them, but that understandable. But they looked happy. I'm glad that there is a yard they got to run free in as we don't have a fenced area available here at home. The owner does monitor by video from home, although they don't have that option of the customer to view. Which is the only reason for the 4 stars. But that would be my own preference. All the galsI spoke to were very nice when I would call in to check on them. I appreciated that. It was their first time being boarded for them and me! They were happy to get home to their familiar beds and space. Thanks again, and we will see you in the...

Truly our dog’s home away from home! Our dog, Dutch, is so happy when he hears “Let’s go to day care!” You can really tell the staff loves your dog as their own during their stay. I love the fact that they have a smaller capacity for dogs compared to other places/franchises because each dog gets the attention and play time they deserve without feeling overwhelmed and definitely makes me, as a dog owner, feel more confident in the care my dog is receiving. After a day at day care, Dutch always comes home needing a nap—which says a lot because he is a VERY high energy pup! Poochie’s also has PHENOMENAL customer service and communication. They answer phone calls in a timely manner, respond to emails SO quickly, and are so friendly. I cannot say enough amazing things. We treat our pets as family members and I trust...