Paradise Total Spa & Nail (Morris Plains) — Attraction in Parsippany-Troy Hills

Would give this place zero stars if I could. Horrible experience, I will never go back here. I had a 1pm appointment for a manicure and pedicure; a gift certificate given to me from my boyfriend after we moved to the area. I walked into a very crowded facility. One of the attendants at the front directed me to a chair set up the water for the pedicure and walked away. I looked around and saw that every seat was taken and at least 4 other women besides myself were sitting, feet soaking still waiting for an esthetician. 30 minutes later and I'm still waiting and so are all these other women. One lady walks out. I ask how long do I have to wait, reminded her that I had a 1pm appointment. She tells me they're very busy and had a lot of walk ins. Waited another 15 mins before an esthetician finally attends to me. She did a great job with the pedicure. After my pedicure, I'm taken to the front and seated for my manicure. I sat waiting for 15 minutes and yet no one acknowledged I was there. Saw people walking in and being attended to right away. I've never had to wait close to 2 hours for a mani/pedi and yet here I was 2 hours later still waiting for my manicure. I went up to the desk frustrated. I told them i was leaving. I had a 1pm appointment and now 2 hours later I'm still waiting for my manicure. She tells me they were very busy and had a lot of walk ins. So what's the point of making an appointment? Seems like they don't respect customer's time nor appointments. I've been to other nail salons where appointments take precedence over walk-ins. Not at this place. Making money is more important to them than valuing...

I walked into Paradise Total Spa and Nail hoping to have a nice relaxing time with my daughter. It could not have been better. We were welcomed warmly, offered something to drink and a snack, and helped in choosing a nail color. The ladies who did our manicures and pedicures were kind and friendly. They spent a lot of time with us, and their work was excellent. We chose regular nail polish, but it looks like our nails were done with gel polish. I especially liked how much time they spent on massaging my feet and calves. They were aching before I got to the salon but felt much better just a short time later. Not yet ready to leave, we decided to get a 10 minute chair massage. It was outstanding. I spoke to the woman doing my massage about how she liked working there. She could not say enough nice things about the owner, Ann. She told me that Ann was a very kind, fair, and caring boss and that she had never worked for anyone like her. Beside the great service, the salon is beautiful, extremely clean, has many services to offer, and is affordable. I highly recommend Paradise Total...

I have been a Paradise client, specifically, a Clara client, for several years, and am constantly amazed by the tremendous service I receive. Never once has the level of excellence and professionalism waivered. During these turbulent times, as many service providers are forced to limit or minimize services, Paradise has continued its commitment to the client. The salon has increased measures to ensure cleanliness and safety. During each of my services, I always feel confident that my health and safety are well guarded. Additionally, I wholeheartedly believe Paradise, specifically, Clara, provides the best in spa services hands down. I have been to numerous salons throughout the country and have never received better personal and professional care. The facials I receive are customized for optimal results and pampering, using the newest technology. The products used are never aged as the salon continually educates its technicians. Each service provides a transcendent experience. For superior spa services, you can...