Astoria Park Senior Living — Attraction in Pasadena

My father stayed here for about a month and man do they just not care about anybody here. Let me be real here, nighttime staff is 2-3 people for a facility of 50 plus beds. My father had his Memory issues and sometimes acted out just like any Dementia patient, he stayed at a SNF prior to living here for 3 months and I had 0 complaints from them.

When I did a tour here prior to moving my father in I was introduced to Michelle, my girlfriend and I were shown a nice room with a MASSIVE closet mirror, right there I knew that was a red flag because my father would talk to himself in the mirror. My girlfriend and I both told Michelle how it would be a bad idea because of the mirrors in his room, she said to not worry and that they will change them out by the time my father moves in. Long story short they did not change it out, my father freaks out talking to himself, and I get pressed by Ann-Marie the Head Nurse because I supposedly "did not tell anybody about the mirror issue". Gotcha, so Michelle forgot to communicate that.

A couple times I got a call from Astoria informing me that he was acting out a bit and that maybe changing up his medication would be a good option, I agreed on it as well as the "at facility" Psychologist. But to tell me that you are going to change his medication up and 3 WEEKS LATER at a Hospital I find out that the medication was put in the system but was never actually administer to him.. How could you just do that to somebody? Also, my father ended up being re-evaluated at a hospital (for 2 weeks) and stayed at a SNF for a month and a half, this facility still had the audacity to charge me his months rent? Have to pay his rent somewhere even though he's currently at a Skilled Nursing Facility? Crazy. "its in the written agreement"

At the end of the day, everybody's experience...

If you're considering Astoria for your loved one, here's the quick scoop! Don't just go by the high ratings and first impressions - do your own research and due diligence before committing to placement. I gave this place a 3-star rating because, honestly, it's not perfect but it's not the worst either.

Starting with the positive, most of the staff are super friendly and doing their best. (If it wasn't for the staff, I probably would've given this place a 2 star rating) However, it's obvious that they are extremely understaffed and overburdened.

There is a high turnover rate among care staff and management, it seems like they are constantly training new staff. Within just eight months of my mom's residency, both the Regional Executive Director and the Medical Director left, and there have not been any replacements yet. They also still do not have a transport shuttle driver, a service that is crucial for residents with mobility challenges to get to their appointments.

The cleaning crew does very basic maintenance like emptying out the trash, so I have to do a deep cleaning of the room once a month. If your loved one requires incontinence care, be prepared for them to wait upwards of 30 minutes to an hour for assistance.

Overall, Astoria provides an adequate level of care, but it's clear that there are a lot of issues with management. They seem to pride themselves on being the best of the best, but in reality, they are just providing the bare minimum.

Hope this helps anyone navigating this...

My uncle is a current resident at Astoria. From the moment you step onto the campus of Astoria Park Senior Living, you sense the care and thoughtfulness embedded in every corner. Nestled just minutes away from Old Town Pasadena and its lively atmosphere, this community beautifully blends elegance, comfort, and accessibility—making it an ideal haven for seniors seeking peace and engagement alike.

The facility's atmosphere radiates cleanliness, warmth, and professionalism. Residents and their families consistently praise the friendly, dedicated staff and the strong sense of “home”

Memory Care at Astoria Park shines with its person-centered, holistic approach. From nutritious meals and 24/7 engagement to secure, comforting environments, every detail is designed for dignity, connection, and well-being. Services include personalized assistance with daily routines, social activities, private dining, and safe outdoor areas. Seems like the new Memory Care Director has really done some...