Magical Playground — Attraction in Pasadena

Ok. This is my third time here. My first two experiences were mediocre. Primarily, just a dirty play place. Saw food from 2 hours prior sitting on floor in eating area as I watched staff walk by waiting to see if they were going to clean it up. Finally, after I said something they still did not clean it and said they have a cleaning schedule. Second time more of the same, so I choose other play places in the area. Came for open play today - a Sunday with an hour or so left of open play with my daughter and son. My son falls asleep on the way in. So I say " I am not sure if he will wake up or not - maybe for the last ten or so." The girl informs me that if that happens I will have to pay the full amount to play. You can imagine that I was a little take aback. Every other play place that I have been to have always been generous In Offering a discounted rate at the very least and some of them offer 2 for 1 if there is only 30 minutes left. I asked to speak to the manager and she said the owners were the managers and I should either write a yelp review or talk to them. All with a smile and completely disregarding my intense reaction to this policy. In actuality instead of losing me as a client forever and telling all my other mommy friends to avoid this place- she could have said - you know what if he wakes up- just let him play for the last ten or so or let's do a discounted rate. Instead I will never come in again, write bad reviews and share it with others. Bad call...

We went here once while looking for a place for my son's next birthday. He was a little worried at first because it felt like it were for babies, he's turning seven and he's feeling more like a big kid now. By the end of the night, his mind was made and we've booked his birthday party. We brought his smaller cousins there too so they can check the place out and they loved it. We mostly love that it does not get super packed and there are a lot of toys we know they will love. They also have couches around the playground where guardians can sit and watch their kid/s. They also sell snacks, water, drinks and have ice cream. My son always takes a nap on our way home from here because he gets so much of his energy out.

Now let's talk about the party. I almost did not have to lift a finger the entire time. Set up? They got it. Carrying things inside? They got it. Clean up? They got it. Decorations? I am pretty sure they would have taken care of that if I asked them to but I wanted to feel useful. LOL Cake? They cut it for us. They've thought of everything. They're very helpful and they know what they're doing during set up...

Great place with tons of toys for the little little ones up to the bigger little ones. Cool indoor jungle gym and bouncy castle too. Not ever too packed, however parking can be challenging. Great place to beat the heat for your littles. They have lunch tables, a microwave and toaster accessible to guests.

I like how they keep the front door locked, and require you to enter through the back... I feel like this helps prevent unwanted riffraff from Colorado Blvd. There were about ten kids when we visited, ranging from about 2 to 10 yr old. From what we were told, there typically aren't this many children there.

The owner is a kind, retired teacher who is amazing with kids and goes out of her way to make you feel welcomed, safe and special. Will definitely keep returning!

They take all forms of payment and have a good little selection of snacks available for...