Chick-fil-A — Restaurant in Pasadena

EDIT 9/17/20: I just want to update this review to reflect that the location promptly reached out to me and sincerely apologized for what happened. I accept that apology. Amends were made. As such, my girlfriend and I went to this location for dinner last night and had a 10/10 meal. Food was amazing (we'd missed it!) and it even came out sooner than expected with all currently going on with the nearby wildfires, etc. I want to say, too, that bar this one unfortunate experience, I/we come here all the time and can say with 100% confidence that the food and service here is typically fantastic. And if last night is any indicator, they're back on their A+ game.

Thank you, Chick-Fil-A Pasadena for making things right.

We'll be back.

Original Review:

I am genuinely sorry to have to write this, but this location stole $11.70 from me on August 26, 2020. I have contacted Chick-Fil-A's customer service line three times and each time my information was forwarded onto the Operator of the E. Colorado Blvd. location in Pasadena and I was promised a response within a few days for my refund request. I have never been more upset with a restaurant in my life – and at this point I have no desire to ever return to Chick-Fil-A despite having been a weekly patron for years. I love Chick-Fil-A, so this review pains me to write. Nonetheless, it does not appear the company or this location is interested in taking this seriously. On August 26, 2020 I came to the Pasadena location for breakfast as I was picking up my girlfriend from the airport and she specifically requested Chick-Fil-A breakfast – and I was happy to oblige. I ordered via the app for curbside pickup and waited 20 minutes for my food. All this time the drive-thru was moving. I exited the car and found an employee who checked on the situation, came back to my car and apologized, and re-took my order saying that "their network had just crashed and my order was likely lost." Understandable – things happen. I get it! Meanwhile, I had already been charged. I waited another 25 minutes for my food and it never came. Finally, I had to leave (I was already late to pick up my girlfriend from the airport) – and without food in my arms. I requested a refund from the restaurant, I never heard anything. I requested the reward I used be added back to my account, I never heard anything. YOU STOLE FROM ME, CHICK-FIL-A. Shame on you! You lost a devoted customer....

Super good. Food, EXCELLENT, service, SUPERB!

Haventt been here in a while. The last time the chicken was a bit too salty (at another location). This location is relatively new, and I think it's only been on the Boulevard for around at year or ao. As I make my rounds though Pasadena, I always see a line of cars, so I figured I had to check it out.

Turns out, it a good decision. For starters, it's very clean. And secondly, the employees have good attitudes. Seriously, I would have to say the attitudes are on par with employees at In N Out Burger. Hate to compare the two, so I'll just say they have the friendliness factor down to a science. The manager was making his rounds making sure food and service was up to their standards. He was a super nice guy and ita pretty obvious he takes oride in his job and those under jim. Yes, it was that obvious. This was good to see. So many restaurants could gain more loyal customers if they made their rounds and talked to the customers. Again, another good thing that Chick-fil-A has down.

The spicy chicken sandwhich was delicious. Not salty (as I had anticipated and experienced on my previous visit), but very well seasoned. I gobbled it up in short order. So yeah, it was that good!

I have nothing but positive things to say about my visit and I'll update the next time, which will...

The card issued by Chick-fil-A to the driver clearly states that the driver can tell the staff at the scene, and the staff will bring the food to the driver, but the actual situation is that the staff will only tell the driver, you need go to Drive-thru, there is no staff to help the driver at all. At least 5 staff members on site will only take the ipad to order food, no one cares about the driver's need to let them take the food to the driver. Drivers have to go to the Drive-Thru queue whether the food is ready or not, day or night If Chick-fil-A can't give the food to the driver in time, please close your take-out service and don't waste the time of the driver and guests. Managers who both want to serve Dine-in guests perfectly and want to make money from the take-out part, and who propose to let drivers go to drive-thru queues, should really be sacked because you are not qualified to be a manager, managers are problem solvers, not trouble makers Chick-fil-A management always treats the driver with an arrogant attitude, their attitude is far less than the service staff at Dine-in helping...