Bedrooms Peabody — Attraction in Peabody

A Store That Truly Cares – Above and Beyond Service

I cannot say enough good things about Bedrooms! I had a very unique and sensitive situation. I needed an electronic bed frame that could lift high enough in the air to allow safe and effective transfers for my daughter, who has cerebral palsy and is 100% dependent on care.

When I first called, the staff didn’t have an immediate answer. Instead of guessing or brushing me off, they put in a call to the manufacturer to ensure the bed would be both safe and functional for our needs. That level of care and caution meant the world to me.

When the team came out to install the new mattress and frame, it turned out the setup wasn't as sturdy as we had hoped. I called back, expecting the usual runaround—but instead, I was met with compassion and problem-solving. They assured me they would make it right and insisted they wanted my daughter to be comfortable and safe. One of the staff said something I’ll never forget: “You’re more than just a number to us.”

From there, they went above and beyond. They tested different configurations in the showroom until they found a solution that maintained the frame's integrity while still lifting the bed high enough to meet our transfer needs. Their dedication, empathy, and willingness to go the extra mile meant everything to us.

Thanks to Bedrooms, my daughter now has a setup that works for her and for her caregivers. They didn’t just sell us a bed, they solved a real problem with care and heart. They have earned a...

We went here because we wanted to sit on some futons before we bought one. Luke was the only person on duty that evening, and there were a few other couples in the store (it was near closing time on a Thursday). He was very helpful and gave us excellent service despite needing to attend to other people as we were choosing and buying our futon. He answered our questions and was knowledgeable about the products they had in stock, and the shipping time for what they didn't have. All this, by the way, with our twin 4-year-olds running amok in the store. Then, he singlehandedly carried out the frame and put it on our car's roof racks. I barely managed to get the frame off and up to our front door on my own. I hope he got a good commission from us because he deserves it. For a place I didn't know existed until a few days ago, I'm impressed. 10/10 would drive in route 1...

Very friendly and knowledgeable about products on the point of sale end. Build team, not very good on their end. They came out and out the bed together and have been back 3 times to correct either a build issue or a quality issue. Every time they’ve had to come out, the person they send tries to convince me that its not them or the product, and that my house is not level or that the room isn’t square. Or some other reason. I have had to call them yet again for another product quality Issue, in regards to a drawer in the boys dresser that the wood split on the bottom track. Had them here for it before and the guy told me all I have to do is “pop it back in....for $4000 I’m not “popping anything back in”....!!!! I will se if they give me a new drawer now to replace the one that has been broken for some time now that they have already been...