Peoria City/County Health Department — Attraction in Peoria

Never again was my final words exiting this facility. The dental staff is very unprofessional. During the first visit the dental assistant attempted to retrieve X-rays on a five year olds mouth. In her unsuccessful attempts she said "little boy" you have to stay still. Excuse me? Where is the comfort measures? He's five and this is unfamiliar to him. You should learn patience or maybe you shouldn't work with children. Following appointment again experience from another dental assistant lacking professionalism. She told me to make my child be quiet because her and the dentist were done with the procedure. Instead of providing empathy with my other child 4 years of age who had just undergone a procedure that has inflicted pain, she wanted me to leave my 5 year old behind and silence my other child. Where is the compassion? The dental environment is unfamiliar and frightening to children. Now my 5 year old is having a fill-in and he's screaming "ouch" the dental assistant said no no there is no ouch! You don't know his pain! How dare you silence his tears? Ridiculous! Than the dentist stated, "he was moving so I got the fill-in the best I could." If it falls out just come back. Wait! Excuse me? Did they teach you to do an incomplete job in dental school? Why would you leave a parent with uncertainty about the work you completed? I would not recommend you bring your...

I called to make appointments for my kids and the lady starts asking the usual questions. So she's like you haven't been here in awhile have you been elsewhere. I tell her yes and her whole attitude changes. She tells me that I shouldn't go from dental office to dental office as if i can't get a second opinion based off my situation. I tell her all I want to do is schedule an appointment and I don't want to hear her opinion. (Mind you I'm at work and I'm trying to do this on break.) She tells me I'm rude. I tell her she is because I'm in a hurry, all I'm tryna do is get my kids teeth cleaned. The unprofessional, argumentative, and disrespectful woman hangs up. Now my break is over and I can't call back because we got busy until close. And I've never had this type of problem from them. But i definitely can't wait until Monday so i can go in there and...

The young ladies in the dental clinic are absolutely wonderful!!! We were in a situation where our previous dentist was no longer available and abruptly canceled our appointment the day of. So i contacted this dental clinic and the young woman I talked to went above and beyond making a new patient appointment for my kiddos in the time frame we needed! Keep doing your thang ladies!!!!! Your killing it!!!!!! To other parents out there looking for affordable dentistry they ALWAYS have a dentist in the office (unlike other locations) and the staff is...