RARITAN BAY DIAGNOSTIC IMAGING — Attraction in Perth Amboy

I’ve used this location in the past (2020) and had no issues however, I was asked by my doctor to go back for MRI work there so the images can be compared with the same system (made sense to me). On Tuesday, I arrived for my appointment on time to receive an MRI. The wait wasn’t long enough however upon going in for my MRI, I was not informed that I’d be in a remote facility outside.

I was on the MRI machine for what felt like a long time and asked the tech, how much longer. This was the only moment where he spoke to me or informed me of anything and said “about 10-15 minutes more”. I didn’t stress about it. When I came out of the machine, I was informed that there was an issue with capturing the images and the tech attempted to blame me stating that either my height or weight was affecting the machine. He was careless with his delivery and also careless with my time as I realized I had laid in that machine for an hour and 15 minutes.

The receptionist later informed me that the tech sometimes has issues and she suggested I come back later that day. By this point, I’ve already missed meetings for work and asked if I could schedule for the next day because I needed the scans for doctors appointments on Friday.

My appointment was scheduled for the next day (Wednesday), so I came on time and this tech was informative and also chatted with me about the images that were generated. I stressed to him that I had doctors appointments on Friday and asked when I could expect the report. He said, you’ll have them in time for your appointments on Friday.

Friday morning arrives and I call the office to find out what time I can arrive to pick up my report and the receptionist (who I later find out is also the manager) informs me that my report won’t be ready until later that evening or Monday at the earliest because it takes at least 24 hours.

I’ve informed her that we are beyond the 24 hours mark and I need the reports, as I’d been saying in time for my doctors appointments today. She was not helpful, repeated the same information and when I requested to speak with a manager, she informs me she is the manager. When I asked if there is anyone else in charge I can speak with, she tells me that her boss may not arrive until 5/6P and that’s a “maybe”.

The woman on the phone did not seem to care that errors on their end were further impacting my life and furthermore I am in pain, which is why I was prescribed an MRI and why I had appointments scheduled accordingly. Rather than empathize, she puts the phone down and starts making a lot of noise, whether it be typing or banging the receiver and when I said “hello” she said “I’m still here but I have nothing else to tell you”.

After this encounter, I will NEVER go to this location for another MRI or any other type of service due to the careless nature in which they handle patients and their time/needs. My time was wasted and my appointments had to be rescheduled to next week due to errors on their end.

If you can go elsewhere, I highly recommend it OR do not schedule appointments that will be reliant on the information...

Absolutely Amazing Service at Raritan Bay Diagnostic Imaging in Perth Amboy

I cannot express enough how incredible my experiences have been with Raritan Bay Diagnostic Imaging. From the moment you walk in, the customer service is exceptional. The entire team, from the front desk to the technicians, is supportive, attentive, and dedicated to ensuring patient comfort.

As someone who has dealt with extreme anxiety around medical imaging, especially closed MRIs, I was blown away by how gentle and understanding the staff are. They patiently walk you through each step, creating a soothing environment that makes the entire process much less stressful. Their focus on making patients feel at ease is unmatched.

The technicians, including Kevin (the owner) and Donna, are equally remarkable. They are professional, compassionate, and always prioritize patient comfort. Their attention to detail and willingness to reassure me during procedures is truly commendable. Having to use medical measures for my anxiety at previous centers whereas now with them They make me feel so comfortable and soothe my anxiety I don’t need any additional assistance.

But One individual who truly stands out is Karen at the front desk. She is a ray of sunshine and brings so much positivity every time I visit, even when I’m dealing with pain. Karen goes above and beyond to accommodate my needs, even in urgent situations. On several occasions, I needed last-minute appointments or fast-tracked results for my doctor or surgeon, and she always made it happen seamlessly. Her ability to resolve scheduling conflicts and promptly address my concerns has significantly reduced my stress.

Another standout aspect of Raritan Bay Diagnostic Imaging is their pricing transparency. Unlike other centers I’ve been to, they are upfront about costs, with no hidden fees. Whether through insurance or paying out-of-pocket, their rates are incredibly fair and much more affordable compared to larger institutions. It’s such a relief to receive care without the fear of surprise bills later.

I’ve been to many radiology centers, but this is the one I’m loyal to for all my X-rays and MRIs. Their commitment to patient care, affordability, and excellence makes them the best in the field. They are extremely welcoming I am always treated like family with such amazing care and attentive support from the entire team. If you’re looking for a trustworthy and supportive diagnostic imaging center, I highly, highly recommend Raritan Bay Diagnostic Imaging. They’ve truly set the gold standard for...

This is by far the easiest medical imaging service provider I've ever dealth with in my life. I had to get multiple MRI this year due to injuries. Usually when I call an imaging place and ask how much it would cost, I never get a straight answer. This place does it for me. They were able to tell me how much I would pay if insurance isnt involved. I was shocked!! I called multiple places previously who quoted me 2 to 3 thousands for MRI of my back. This place quoted me a fraction of what I normally hear. Scheduling an MRI is a breeze. They took care Of pre authorization, and was able to schedule me in wihin the same week. Previously I had to wait for weeks at other establishment. What surprised me the most is that the second time I needed an MRI, I TEXTED them, and they got me scheduled WITHIN 2 DAYS. VIA TEXT. They responded to my text faster than I can check for my own schedule. They beat my dr's office getting pre authorization from the insurance office. super Friendly staff. They didnt charge me extra for a copy and a cd image for my MRI. THIS IS BY FAR THE MOST EFFICIENT MEDICAL...