American Heritage Credit Union — Attraction in Philadelphia

They wouldn't notarize my will or end of life paper. Because:

1. it wasn't bank related
2. the notary felt uncomfortable.
3. they said they would own the paper work. I was a notary. The purpose of having paper work notarized is to verify the person who is signing the papers is the person related to the paper. Now the web site says they notarize. There is nothing about limiting to bank related paper work only. There is nothing in the law for notaries that days about being comfortable. By that standard, they could refuse service for any reason, national origins, race, financial situations. And the owning the paper work is so wrong, I don't have words. Then I tried to buy cds. She messed up so bad, from what I could see she lost 10000 of my money for a time. She had to go get the manager to straighten out the mess. She had me so upset, I had to leave without finishing the purchase. I came back after 2 hour break to finish the purchase and the manager who was working the front desk was going to send me back to the same woman. I said no and the manager finished the sale. When I told the manager about the notary, she repeated what the first lady said. I began to point out the trouble with what she was saying, again getting upset. I was dismissed. I'm really considering moving my money out of this credit union. I already reported this to the state and to the...

2025 edit - I accidentally ended up at a business next to one of their branches, back in summer of '24. So i went in about 30 minutes before closing and explained the situation to the manager on duty. She got me out of there with my account proceeds in about 10 minutes and improved my opinion about this company. Just remembering now to update this review. Going from 1 star to 3. If there was a branch really close to my house, I could see us doing our banking with them. (Original review) This bank is a joke. I've been trying to speak to a human for 2 months. A car dealer sold me a loan with them. I don't have a branch anywhere near me. I just want to close the account and get $68 left in my account sent to me. Every time I call, no matter what time of day or day of the week, there is a minimum of 20 people ahead of me. I waited 30 minutes one day and gave up. Website has never recognized my information and let me create a user ID. And guess what, can't reach a human to help with that either. I can't believe people use this bank for their day to...

A good bank I have returned to for years. Staff are all friendly and inviting; this is a professional space where business meets customer service. Quality of service usually ranges from good to excellent and informative, I’ve only had two undesired experiences I can recall at this branch. For me, the experience depends on the knowledge, experience, and personability of those you interact with for discussing accounts and financial decisions. Ease of use, security, and timeliness count when I run in for quick transactions. It is missing a public restroom, and sometimes I prefer a human teller when there are only machines available (there are still human tellers at times). Overall, a great place to do business; if you feel unsure, you may just need to interact with someone else. Also, this is a good institution for family banking! It also has various other helpful resources to look into, like Zogo for...