Victoria Flower Company — Attraction in Philadelphia

Ordered a $50 bouquet online and paid a $15 delivery fee, plus a $5.99 service fee. Total was $76 for my order with taxes and it was cancelled. There was a note that said my delivery was outside of the delivery area, although it was in the same zip code of the location. I called the store to see what was going on and they told me my order was too small to be delivered. I told the lady I spoke with that there should be something online specifying a minimum delivery amount and that it’s bad customer service to just cancel orders, and she seemed shocked. Why would there be a delivery fee if there is also a minimum purchase price. WOULD NOT RECOMMEND ORDERING OR...

Very disappointed. I called to order an arrangement for a birthday. Ask the cost and was told price ranges. I picked the mid one . Was told it would be a nice size arrangement.

When discussing types of flowers she suggested sunflowers and a few others. More along a fall arrangement. I told her I did NOT want any sunflowers and suggested the flowers I would like. Told her I wanted a lighter color scheme . She agreed and said that would be fine.

Was sent a picture of the arrangement from the birthday girl. Full of sunflowers ,fall color flowers and not worth the price I was chsrged.

I have never posted a complaint before but felt this was...

We had a small mishap with our purchase, so we called the flower shop and they told us to come back in to replace. Once we arrived they went above and beyond to make it right. Their kindness, professionalism, and genuine care completely turned the situation around. The arrangement they replaced it with was absolutely beautiful — and also added some additional items because of the occasion, it was even better than we imagined. Mistakes can happen anywhere, but how they handled it showed true integrity and dedication to their customers. Highly recommend this shop for both their stunning flowers and...