Dr. Deborah Longwill, DO, FAOCD — Attraction in Pinecrest

Horrible service and treatment! Extremely unprofessional. I arrived 15 minutes early for my appointment. There was already an issue immediately upon check-in, but I’ll come back to that later. My appointment was for 2:45. I arrived at 2:30. The doctor did not show up until 3:47! During my wait time, no one ever checked on me or even offered a simple, “sorry, the doctor is running a little late.” Nothing! He finally showed up at 3:47 and offered no apology, nor did he even acknowledge that he had left me waiting for over an hour! I asked him several direct questions, and he ignored them all. After giving me a cursory exam, I had to ask the same questions again since he had not addressed my concerns at all. Regarding one particular concern, after I asked him a second time, he said, “…we ignore those.” (referring to the blemish). That’s fine if the blemish is nothing to be concerned about, but when the patient asks you a direct question about it, YOU DON’T IGNORE THE PATIENT! He then said he was going to give me a simple prescription for another concern. He never did. After this, he took a sample for a biopsy and left me with one suture. Then he said I should undergo a specific procedure. He described the procedure but never explained if it was diagnostic or a treatment. He just simply said I should do it and that they would check with my insurance first to see if a referral was necessary. This left me with more unanswered questions. If this was diagnostic, ok. But if this was a treatment, then what are you treating me for since you have ignored all my previous questions and not given me any diagnosis? I was then excused and given a follow up appointment - just to remove the one suture, but not for anything else (something I can do at home with a pair of cuticle scissors - this feels like someone’s trying to run up a bill)! A week later I received a call from the doctor’s assistant only to have her tell me that my insurance did not require a referral for the aforementioned treatment. I told her how I felt about the way I was treated during my appointment, especially having been left alone for over an hour and not apologized to. Instead of apologizing, she actually tried to justify the doctor by saying that he likes to take his time with his patients. I told her that’s fine, but someone should have at least checked on me in the interim and apologized. After I said this, she apologized and offered to relate my feelings to the doctor. To this day, I have never heard back from him. After her quick, forced apology, she immediately went back to the suggested treatment and said, “So does that sound like something you’d be interested in?” Who asks that in a doctor’s office? Do I need the treatment or not? This sounds like a used car salesman, again, trying to run up a bill. I told her that he never explained the treatment. She snapped at me saying, “Yes he did, I was in the room!” I told her that he explained the procedure, but never explained if it was diagnostic or treatment. For someone who likes to take his time with his patients, he was very short with me. Finally, back to the check-in issue. Upon check-in, I was asked to verify my pharmacy and they told me they had a pharmacy that was 20 miles from where I live as my preference. I questioned where they got that information since this was my first time ever in their office. How could they have my preference? I then gave them the correct information (a pharmacy a mile from where I live), and they pretended to correct it. As I mentioned earlier, the doctor never submitted my prescription. It wasn’t until after this whole discussion with his assistant, A WEEK AFTER MY APPOINTMENT, that I finally got a call that evening from the pharmacy saying my prescription was ready. And guess what? It was from the pharmacy that was 20 miles away, not the one I told them to list as my pharmacy. So to sum up: from the clerical staff all the way up to the doctor, I felt completely ignored and mistreated. I absolutely do NOT recommend this...

My experience at Dr. Deborah Longwill's office will forever haunt me. I visited their offices for a biopsy of an abnormal growth on my left arm. I asked Dr. Jason Santos if this was a procedure they do at this office and he reassured me it was. Him and his nurse proceeded with the surgical removal without the appropriate precautions. They did not provide me with a dressing gown or face mask, just a paper towel under my arm along with a local anesthetic. Not only that, but the doctor and the nurse were not wearing surgical/face masks during the surgical procedure.

Two months later I get a call from Dr. Santos, he had my results. He ask's me when I'll be back in town to remove the rest of my tumor and proceeds to tell me there were some abnormal cell's, however, he reassured me it was nothing to worry about and led me to believe I could wait another three more months to remove the remnants of the tumor that were left behind.

Day's later I get a call from the University of Miami and they followed up with me regarding my biopsy. They suggested I see a surgical oncologist in NYC as soon as possible. After hearing this news and doing some additional research, I frantically call Dr. Deborah Longwill's office and beg them to upload my documents to the portal.

It turns out, my tumor was malignant and I had been diagnosed with FIBROSARCOMA, which is an extremely rare muscle cancer.

Dr. Jason Santos and Dr. Deborah Longwill's staff neglected to confirm my cancerous diagnosis and upload my documents to the portal in an appropriate fashion. Upset and distraught I took action as quickly as possible.

Before this experience, I had enjoyed my time with Dr. Deborah Longwill and her other doctors, however, this experience was extraordinarily telling. My life and future were at stake and they neglected to tell...

I've been Dr. Deborah Longwill's patient here at the Miami Center for Dermatology for 20+ years, ever since I was a senior in high school! Dr. Longwill is not only an awesome dermatologist with extensive expertise, but she's exactly what you want your dermatologist to look like! She happens to be quite beautiful, especially for her age, and she actually uses and applies the various methods/procedures that she offers her clients. (I remember my mom took me to a dermatologist in middle/high school, that had tons of acne all over her face and I remember thinking, "how is this lady going to help me, if she can't her rid of the acne in her own face?!?" * THINK ABOUT IT! * Anyways, I went to Dr. Longwill for various dermatological issues and procedures - acne consultations & treatments (creams & prescriptions), dermatitis flare-ups, Botox injections, facials, biopsy's and Fraxel treatments. I just had a Fraxel treatment done on 11/5/21 by Jason, who is incredible and he's the only one that I do it with now. If you've never done Fraxel before, then you MUST look into it! It can actually get rid of deep acne scars, other scars. freckles, hyper-pigmentation, wrinkles, stretch marks and ao much more!! You can do it on your face or just about any other part of your body as well. This past treatment was the 5th time that I've done it over the past 10 years and it's gotten rid of several scars I had on my face, including a small whole I had along my jawline, from a pimple I messed with when I was younger. Just look into it, because it's work the price and you won't regret it. BUT.... Be warned that it hurts like a mother*!!!!!! But again, it's worth the pain, because pain is beauty. So thank you Miami Center for...