Outdoor-FX Inc — Attraction in Plain City

I hired Outdoor F/X after a recommendation from my builder. They installed a beautiful pool, stamped concrete pool deck, and a privacy fence at my new home. Rob the salesman was very professional, knowledgeable and helpful. Since I’d never had a pool before, he walked me through the basics, and explained the difference between liner, fiberglass, and concrete pools, along with the pros and cons of each. Throughout the construction phase, I met with the pool installer Nate and concrete subcontractor Paul to help tailor the choices and options to my preferences. They were extremely helpful in listening to what I wanted, while tempering some of my ideas with their vast experience of what works successfully and what does not. Once the project was complete, several members of their team came out to put me through “pool school” training to familiarize me on pool maintenance. After that, Jeremy came out to my house every single day for a week and a half to help clean my pool and get it up and running. No construction project is without its challenges or complications, but what make the difference is how they are handled. Our biggest challenge on this build was dealing with supply and material shortages due to the corona virus pandemic. While we did have a couple of setbacks due to vendor supply chain issues, once they were resolved Outdoor F/X worked extremely hard and miraculously still managed to finish on time!! Overall, they are an excellent local company that build an outstanding product. I will not hesitate to hire them again; in fact, I’m already planning on having them expand my outdoor living area next spring. That’s guys for an awesome...

We moved into a new build in 2020. In 2021 we had several companies come out to give us estimates and designs for a combined deck patio for our house. We worked with Rob he was always very professional and up front with us. He did tell me right away that they would not be the cheapest company out of the ones we had come out, but he would give us what we were looking for. Boy was he right! He was by far not the most expensive of the companies that came out and he presented us with a design I thought matched our aesthetic perfectly! Construction started in late September that year and was finished pretty quickly. We never had problems with the crews that were out and they were very thorough. The deck and patio are beautiful! They are more than we could have hoped for! (See the pictures below. We have added the landscaping and gazebo on our own.)

We were incredibly pleased with their work! Then this year we had an issue that some of our lights on our stairs stopped working. We called the company and they sent someone out to investigate. It turns out some animal (probably rabbits!) had chewed up and torn up the electrical. They explained to us they would have to replace the whole unit. They came out and replaced all four lights even though it was caused by animals and not technically under warranty. We also brainstormed ideas to attempt to protect the wiring better so the animals don't get to it again. No guarantee, but we will see. Their customer service is Great! We have loved working with them and would use them again if we ever want to do more work in our backyard. Rob and his team are professional and easy...

We recently had OutdoorFX add a cover to our existing patio, and the final product is beautiful—everything we had hoped for! The design process was smooth, and our sales rep was great to work with. He provided detailed 3D renderings that really helped us visualize the end result, and the structure looks just like what we envisioned.

That said, we did experience some challenges during the construction phase. There was no quality oversight from OutdoorFX—our project manager was practically non existent and only visited the site twice in the 5-6 months they were there. When issues came up with their contractors, we notified Outdoor. When the contractors showed up to address the issues, no one from OutdoorFX was there to talk to them so we had to work with their contractors directly which was very frustrating. Their electrician cut corners (spliced wires and just tucked them into the siding hoping no one would notice) and did not install everything that was agreed upon. Again, this was something we had to find as no one from Outdoor was verifying the work was done to their quality standards or even to code. Additionally, the pricing they provided for outsourced services like electrical and painting was nearly double what we found when we got our own quotes.

Despite these issues, we’re happy with the finished product and that OutdoorFx made things right. We would still choose to work with OutdoorFX again and would recommend them to others. Just be prepared to take on more of a project management role than you...