Verizon — Attraction in Pleasanton

My wife's older iPhone unit finally began to have battery charging issues. I knew it was time to upgrade to another phone. I had gotten my Samsung Note 10 from this store before it became Russell Cellular and I liked the service and proficiency of the staff. So, it was natural for me to return to them and that's when I learned of the change to Russell Cellular.

Mike Koshak was the fellow helping us. He was very patient and when he knew that my wife was not proficient in things digital/technical, he recommended replacing her aging iPhone with a new iPhone SE. He did not try to sell us something she couldn't/wouldn't use. He took care of the whole transaction - set it up for her, loaded/synced her data into the new unit and we were off in a minimum of time and effort.

Thank you Mike!

I'm sorry it took me this long to post a...

This not a Verizon owned store and is a third party retailer. Went in there for a phone upgrade and account upgrade and they basically just log into your Verizon account and do what you can do at home. After going over pricing which we just took their word for as they don't show you any screens, they tell us there is a 40 dollar "activation" fee for activating the phone , which again can be done at home. There was no option to ship the phone directly to your house which is not common at all for Verizon. When looing for a new phone or an upgrade make sure you look at Verizon...

Very unprofessional group of people that lie! Verizon should reconsider their relationship with this franchise Russell Cellular. If they don’t make money on you they don’t want to help you! I ordered a phone online and subsequently made a phone call to the store, my order was confirmed as I was arriving to the store they claimed that the phone was not available anymore! I will take this situation up with Verizon! Buyer beware go to the Dublin Verizon which is a corporate store you get much...