Hidden River Credit Union — Attraction in Pottsville

I wanted to take a moment to call out the OUTSTANDING work done by Vicky Schach at the Hidden River Credit Union (HRCU). I used to use the credit union when it was a different name many years ago before my wife and I moved from Minersville to Seattle over 25 years ago. When we decided to move back home, I reached out to HRCU again to get pre-approved to purchase a new house. Even from 3000 miles away Vicky was able to help us get pre-approved and ready to buy a house within days. Given the mess of a process with which I had to deal selling my place in the Seattle area, Vicky was truly a breath of fresh air and made the entire process easy. When we flew home for closing on the house, she even came to the lawyer’s place with a Palermo pizza and Guers Iced Tea (out of her own pocket) to welcome us home. Frankly, Vicky should be heading up that loan department and showing others what real customer service is all about. The leadership had better do everything they can to keep her there or other Credit unions/banks are going to...

I moved back to the area not long ago and wanted to continue using a credit union -- this is the place I picked. It's large, has a drive-up ATM on the side where the same drive-up banking is located. They allowed us to open an account on the premise we lived and worked in Schuylkill county. It was a time saver until we acquired our State issued IDs.

Debit cards - Have the CHIP insert on them, but no ability to choose your PIN. That can be + or - for you.

Have many of the standard fare offerings. Give...

I've used this bank since they were Schuylkill County School Employees CU. I don't know what has happened, but it's gross. I used to LOVE this place, couldn't say enough good things about them. I guess with the merger or takeover they became greedy. They closed my account that I've had for my entire life for having a negative balance for "too long." No notification or anything. I hate what this bank has become, and I will never use or recommend HRCU to anyone EVER. Take your...