Brookfield Appliance Repair Pros — Attraction in Proviso Township

We purchased a warranty on our KitchenAide fridge/freezer when we purchased the appliance from NFM. When the ice maker started making noises we called the warranty company to place a claim. They sent out Aksarben TV to make the diagnostic call and repair. 4 weeks later and a number of calls for assistance, and visits by repair people our ice maker was finally working without noise again. We were told a number of times during that month that is was one thing or another and their fix was going to take care of things, but it never did. And they were terrible to get a hold of through the process! Flash forward 1 year, and we were having issues with the freezer making a noise. The claim was placed with the warranty company who again sent Aksarben TV out to investigate and repair. The technician arrived, didn't even look in the freezer, just said he knew what the problem was by the noise and would get the part ordered. A week and half, and multiple calls later the part was finally in. The tech was scheduled to come out. When he returned to perform the repair, he didn't know how to get the drawers out of the freezer and asked us for direction. Once he did get them out and began to work on the replacement of the part he thought was bad, he learned that was not the problem after all. it was something else just sliding down in the bad causing the noise. He mentioned he could tape the piece up... no. He ended up securing this piece in some manner so it wouldn't happen again. However, within 4 days of his "repair" the noise was back. We contacted Aksarben TV again to come back out and fix the problem with a different technician. They said we had to file another claim with the warranty company since they closed it. Fine, did that. They called to come out and sent someone else. That technician arrived and also was unsure how to remove the drawers from the freezer and even agreed the last tech put them back in WRONG! He didn't take anything apart in the freezer to see what was up because he didn't want to deal with putting it back together. But was going to order all the parts to replace in the back of the freezer and that "should" fix the problem. 4 days later we hadn't heard anything about the repair, and contacted Aksarben TV again. 3 days later we received a call back stating that they hadn't gotten approval to order the parts. I contacted the warranty company to ask for assistance to get this approved and was told that Aksarben didn't even put in the request for parts until 3 days prior (a week after they were in my home the 3rd time). They received approval for the parts yesterday, and then called to tell me such but didn't know when they would be. At that point they advised they found the parts online through Amazon and could get them next week to repair on MOn/Tuesday, but didn't know if the warranty company would approve the higher rate. I asked at what point was Aksarben going to make this right and order the parts to ensure this repair was done and done right next week, and cover the difference if the warranty company didn't approve the higher cost. Ann (at Aksarben) got very brash at this point and said, we won't do that. I will see if the warranty can expedite but we won't do that. I expressed that they have had this repair for a month now and this should not even still be an issue had things been done right in the first place when the tech arrived originally and then when they were out to repair and walked away without actually repairing. Ann proceeded to contact the warranty company and told them that I threatened her so they weren't working on this repair any longer! Not even close to what happened at all! They are clearly just trying to get out of making right what they made worse to begin with. I would be very careful using them! ...

They are contracted by Samsung to repair their appliances. On my first visit the tech came out to diagnose the reason that my brand new refrigerator was not cooling. He identified the parts that needed to be ordered including taking pictures of them. He tells me that the parts will be ordered and the refrigerator should be fixed in just a few days. A few days later I get a call from the office letting me know that they would be available to install those parts the following week. I was unhappy but had no other choice since this was warranty work. I agreed to a time the following Tuesday between 9 AM and noon. I cleared my schedule at work so that I could be available. Noon comes and goes with not so much as a phone call letting me know that they would be late. I called the office to find out where the tech was and she told me he was running late. I again rearrange my schedule so the tech can still come that day. The tech arrives only to discover that the wrong part had been ordered. He attempts to put the original part back into my refrigerator where it creates a spark that scares him. He puts the refrigerator back together and I have no idea if the sparking part was left in the refrigerator or not. Again, I am told that the part needs to be ordered and that the refrigerator should be fixed in just a few days. A few days later I get another call from the office letting me know that it will be indeed, another week before someone can come out. So again, I clear my work schedule to accommodate a technician from 1 to 4 PM. At 4:05 I have heard nothing from anyone at Aksarben. I contacted the office to find out where the technician is. The office informs me that she will contact the technician and call me right back. After 30 minutes I hear nothing from Aksarben, I called the manufacturer to complain about Aksarben's service. The manufacture contacts Aksarben and is told that the technician will be out soon. That technician never called and never showed. I am now waiting for a callback from the manufacturer so that we can get a repairman from another company in to finally fix my refrigerator after a three...

I was assigned to them by Samsung to repair my fridge. The first encounter was fine and the technician that came out was friendly. She thought she had it fixed and said if the issue came up again within 30 days to contact them directly. A couple days later the same issue started again. I called them and setup another appointment. The day off that appointment they called and said they wouldn't be out because the part was bent and rescheduled me again. I called them the day before to reschedule because I couldn't be home and left a voicemail. I didn't get a call back so called again the next day and left another message .Again no callback so I called for the 3rd day in a row. Finally I got someone who said a tech would be out that day but they gave a 9-3 window! That's a ridiculous time frame. Who wants to be home for 6 hours waiting on them .Luckily my wife had the day off. The issue was finally fixed later that day (today) we'll see if it's permanent or not. My issue is not with the techs that have come out as they were nice even though they seemed to have limited knowledge of the products. My biggest issue was a lack of communication. If you're going to allow customers to leave you a voicemail you should comefo up in a...