AR Workshop Gibsonia — Attraction in Richland Township

UPDATE TO RESPOND TO OWNER: No one ever reached out to me. A manager called my mother, who was a different customer and who also paid separately. The manager had no rapport with me, as I do not even know her name. As I said in the class, and what is clearly visible in the pictures is that pieces of wood ripped out. It was not just the paint. This was not an easy fix, which you acknowledged when you came over. After speaking to another AR Workshop, this wasn’t anything she had ever heard of. You did not offer anything to me besides making a new project for me, which I’ve already said defeats the purpose of your business. You were very preoccupied making a frame for a dog painting to sell to another customer. The rest of the time was spent weeding other stencils. It’s very frustrating to post an honest review of a bad experience only to have an owner be dishonest in their reply. I do hope that you learn from your experiences and attempt to provide better service and more knowledge to future customers. We will never be back. My mom and I had been so excited for this workshop after having a wonderful experience at a different AR Workshop. When we arrived, we were told where our seats were and then the owner didn’t speak to us again for 20 minutes. She finally told us that we could start by sanding our boards while she finished getting our projects ready. She then had to go into the back to cut our stencils. The boards were poorly cut with fringe hanging off, and my mom’s boards were very warped, which the owner said was how all 1x6 boards come (which I know isn’t true after having created projects with the same size boards that weren’t warped). We were given used foam brushes to stain the wood, which isn’t the correct tool. When she came back out, she told us that we had to weed our own stencils. I had stained and painted my boards, but the paint wasn’t dry when the owner told me to put the stencils on. When I said the paint wasn’t dry, she said it was fine and had me put them on despite the wet paint.

Jennifer (the owner) seemed quite preoccupied with other tasks, rather than hosting the workshop; we didn’t have much additional interaction with her until I went to remove my stencils and finish my project. When I went to take the stencils off, the paint and pieces of wood came with it. I was on the verge of tears. Jennifer didn’t seem to notice, until I said anything. From across the room, said that it would be an easy fix. When she came over to our table, she saw the problem. She offered to remake the project for me, which I wasn’t interested in. She never offered either of us the opportunity to remake the project.

Since the quality of the back board wasn’t something that I could work with, my mom and I left that evening with our projects incomplete and very dissatisfied with our experience. No one reached out to us to rectify the situation, despite it being very clear how we felt. Only after my mom posted a negative review did anyone reach out. The atmosphere at these workshops we’ve been to has been a fun, inviting environment where the person running the workshop really spends a lot of time with everyone, gives helpful advice and really makes it a fun experience. They also have all of your supplies ready when you come in. No part of our evening was fun, besides my mom and I talking with each other. The only contact anyone made to either my mom or myself was when the manager (rather than the owner, who ran our workshop) called my mother after seeing her negative review. The owner then replied to the review. No one has reached out to me to attempt to fix any of this, even though I left last week on the verge of tears, with an incomplete...

Therapy comes in many forms, like a fun craft night out with power tools & wine! AR Workshop Robinson offers the perfect space to fall in love with crafting. They provide everything for you to create a handmade masterpiece in just a few hours. Plus for added fun the workshops are BYOB bring your own booze aka WINE. The instructors are so friendly and guide each crafter through their own craft of choice, so you can go at your own pace. The ONLY hard part is selecting which craft! There's endless options of charming signs, charcuterie boards, display boxes, hanging wall art & SO much more. You'll be amazed by how much fun it is create a home decor piece yourself! AR Workshop hosts craft events onsite daily, and they also offer take home crafts. Check out their website for the schedule and...

Can't say enough about the AR Workshop and its owner and instructor located in Robinson Township. The quality of the products you can make is so impressive but what's even better is how friendly Jen, the owner, is. I have been to this workshop to create various projects four times so far and have always enjoyed the process, atmosphere and customer service received. Jen is passionate about people, patient and truly so talented. Her input and help are so appreciated. I highly recommend this location to anyone looking for a fun night out and making something of quality - this is far better than anything you can buy in a craft/home decor store. Worth the time and money - don't miss out, book a workshop the next chance you get. I look forward to many more trips to...