Luxury Health Spa — Attraction in Riverside

So many red flags! Shady Charges, Forced Tips, Misleading Fees, and Mediocre Service.

This was hands down one of the worst spa experiences I’ve ever had. I booked a $349 group (couples) package for my girlfriend's birthday. At the time of scheduling, it was advertised as being in a private room with candles, flowers, and drinks included. I was told there would be a 20% gratuity added for group bookings, plus a 5% service fee, all of which needed to be paid in full up front to book. While steep, at least that was explained upfront.

First, the service started nearly 30 minutes late. The "candles" were a handful of battery operated plastic lights on the floor, the "flowers" were a single plastic 99c store style fake flower laying on each bed. The facial was mediocre and provided by someone whose fingers and breath smelled so strongly of garlic that it was nearly unbearable. The massage was ok but nothing to write home about. The door was left open several times as the therapists went in and out to address other clients coming in so privacy was not excellent.

Then we went to leave, and everything got very uncomfortable. Suddenly, staff claimed the 20% charge wasn’t a gratuity at all, it was just a "service fee". For what service they couldn't say, but they demanded an additional tip before letting us walk out. The woman at the front literally blocked the door, saying that we needed to tip before leaving and pointed to her signs. The spa was plastered in signs saying tips must be in cash ONLY, and telling you exactly how much to tip for each service, complete with emojis. Apparently a 15% gets you a sad face, 20% a happy face, and 25% heart eyes for what it's worth. They also made it incredibly easy to comply with their demands by placing an ATM and Venmo/Cash App QR codes all over each wall. The entire setup felt shady and manipulative. I was prepared to debate the charges and leave, but my girlfriend was so intimated by this woman blocking the door that she pulled $50 out and set it on the counter to get her out of our way so we could leave. She was shaken for a while afterwards and had trouble sleeping that night due to nightmares about being trapped there. What I intended to be a well deserved evening of relaxation turned into a PTSD triggering nightmare for her, and we got scammed out of nearly $500 in total, which is shameful.

This kind of business practice is unacceptable, and frankly, it reeks of tax evasion. They misrepresent charges, double-dip on fees, and intimidate guests into paying extra. I will never return, and I strongly urge others...

I highly suggest reading the negative & some of the 4 Star reviews first to see the on going negative patterns & this includes in some of 4 star reviews. Highly shady practices with Luxury Health Spa.

I went in for a couples massage using a Groupon coupon on September 11, 2023.

The GOOD news first. The facility is nice, clean, and inviting. The massage was also nicely done. The receptionist was sweet and inviting.

The BAD news. I will NEVER go here again. The reason is the OWNER herself. The OWNER has very limited hours for Groupon couple massage coupons. I suspect the same for Groupon coupon in general. She had maybe a 2 hour window on weekends where she MIGHT be able to work us in. Weekdays was basically 12-3 pm availability, which means the average person would have to take off work to meet her availability times. Nothing in the late afternoon or evening at all. When I asked her a question to the availability, she got very rude and ultimately blackballed me from using her services. She even kept my phone number to make sure I was blackballed for appointments. We were ultimately able to get our massage after speaking with the other receptionist and using a different phone number and name. That receptionist was wonderful as stated above. She knew how to give customer service. As for the OWNER, learn some tact and work with guest on making availability helpful for all guest, even if they have coupons. You offer these Groupon coupons, then you should treat them like regular guest, not 2nd hand trash. You should use the coupons to build business and word of mouth, not disrespect clients. Sadly, we tipped the masseuse less due to how she treated me and her complete lack of customer service. She was a total failure on guest service, not just once, but twice. You lost my business and I will not recommend this place to my local friends all because of the owner. She is LITERALLY losing business/tips for her team, sadly because of her RUDE, DEGRADING ATTITUDE. She is the WORST! This experience was one of the worst customer service I have had in my life. I highly recommend NOT using Luxury Health Spa. I hope the OWNER doesn't treat her employees like how she treats her guest. The OWNER is LIAR and does not except any responsibility for her action...

The reasoning why I am giving this review is because overall it was not a good experience. I called about a groupon and they said they dont accept it now so it is cash only. They said i can come in with the groupon and get that price but they will refund the groupon. I told them it was fine i will just keep the groupon for future use. The lady was then a little rude and said well you cant keep it if we give it to you for that price. She didn’t understand what I was saying but still, did not need the attitude. So i was gonna hang up and i told them never mind then they said just save it for next time and they will still give me the groupon price. I said alright only because my neck and back have been hurting like crazy. So my appointment is at 1:30 and im getting ready to leave at 1:00 and they call saying they need to schedule me later because their previous client has not come in and they are running late. Like really? Reschedule me because they were late. I said okay thats fine so they scheduled me for 2:30. I was already annoyed because they should have told the lady coming in late to either wait after me since she was late or cancel her appointment. That is not my fault she was late. So then I get there and everything goes smoothly but the Massage was terrible! She literally just rubbed oil all over me and that was it! She didn’t actually massage or anything! Not only that but she was very lazy about what she was doing. She barely put any pressure and I asked her to put more. She then did not even wipe all the oil off right so now im oily driving home. She also left some of the scrub on my feet and the whole time was just like a rub down with oil. Never going back again. The lady I got her name was Anna. She looked the same age as me (20) and I dont think she has her...