ZavaZone Rockville — Attraction in Rockville

Poorly designed place.

For example, one course has equipment that is in parts suitable for a 6-year-old, but one part where you have to be of adult height to reach the monkey bars. Some staff members, instead of helping the children through, chose to yell at them for skipping some difficult areas of the course.

At the foam pit, there is space for two kids to jump in at a time, but nowhere for them to exit going forwards, so they actually have to turn around in the pit to slowly climb out where they jumped in, where kids in line are waiting, and a staff member is yelling at them to wait until the pit is empty. Slow and cumbersome process, purely by poor design.

At the upper level, where kids and adults are placed in the same area, they all wear harnesses to slowly get around an open course. The main problem is that the harness link has to be unlocked and then reattached every 15 feet or so. This can be time consuming and difficult for a child to do, specially since they are standing on a tiny platform to do this hooking and unhooking, and there are often adults who take up much more space trying to get around the young children in a tight space. Very uncomfortable situation. Also, I observed a child get the harness rope tangled in the equipment. There was no way for the staff or parent to quickly help the child, but instead the solution was for a staff member to loudly yell instructions for how to get untangled from a distance. Very upsetting and frightening situation.

Overall, there are some nice features of this place, but the bad unfortunately strongly outweighs the good. I would not recommend this place for any children under 14 due to the poor design and the behavior of some...

Took two 8 yr old girls & they loved it!! Swore they never had more fun. I was worried initially, after reading some reviews, but we really had none of those issues. The main concerns were kids running wildly, playing too hard, and the staff not stopping them or saying anything. True, kids were running everywhere, but that's what their supposed to do there. Personally, I feel that it is up to the parent to ensure your child is behaving properly in public, that should not be left up to staff members, they are not babysitters. Also, every parent knows their child, if you have a child that doesn't listen or play well with others, then this is not the place for them. This is not a place to go & relax, its loud, its fun, its high energy, the kids are moving fast & having blast! I wish we had places like this when I was a kid. All the activities burn calories & just ware the kids out! It is pricey, $20 per person/per hour. So not an every week type thing, but maybe once or twice a month, for single parents & those on a budget. It could definitely be used as a bargaining tool for your kids! And yes, I saw several adults on the equipment having just as much fun as the little ones. It can get crowded at times, as play times can be extended once your prepaid time has run out. But its a big space, with lots to do, all you'll have to do is make the rounds if the activity you want is full up. Already planning our...

Zava Zone rockville was such a disappointment in hosting my daughter's birthday. I spent over a $1000 to have my children, her friends and family be kick out by the manager from the party room because they were running behind from their pervious party, and trying to setup for another party. It started with the room being behind and unavailable for about an hour. Then I was finally able to setup for my daughter's birthday with her decorations, but then the food I order from Zava Zone was behind too. They delivered the food so late that they insisted the children eat their pizza and cake at the same time without the opportunity of singing my child Happy Birthday. What follow was the worst, a group of about 5 staff members showed up and tore down my decorations, took plates with food and cake away from children while they were still eating and threw it all in the trash. The parents of the children were mortified, they couldn't believe the manager and staff would do such a thing. The staff and manager at Zava Zone Rockville are terrible. Save yourself the disappointment and don't host any parties here. In addition, the staff on the second floor, where the rope climd is, kept talking in front of the kids about, how if a child got injured they didn't care because it was not their responsibility. I don't know who trained this group of staff but their behavior was appalling and unsafe...