Rockwall County Helping Hands Thrift Store & Boutique — Attraction in Rockwall

Fell on hard times due to my son and I getting Covid. I reach out to them for help. Sent in all require documentation. Had a meeting to go over all my docs. My interviewers said that they can help out with a portion of my rent. She said she will email a form so I can send it to the front office to fill out so they send it back. She told me that I will get the email within 5 Mins of us ending our phone conversation. 1 hour after still have not received anything. I emailed her shortly after never got a response. I also called back again and still was not able to speak to anyone. I called the next day and I got their vm. Called back again and I finally was able to speak to someone. The lady I spoke to said she would relay the message. As of now I still haven’t heard from anyone. Totally disappointed. I had to try to find someone else to help me last min. I total don’t recommend. It’s like they are dodging people they said they would help.

Update: 2/3/2022: received a email from Susan cook. 3 paragraph email filled with excuses but yet no mention of them fixing their mistake. Still no paperwork was sent (which at this point wasn’t even needed now) she said she deactivated my account and included my google review with my file. As far as I’m concerned I was never had an active case with them anyways. Lots of...

Helping hands seemed like a decent place. A cute little store in a friendly neighborhood . So I decided to head over. Check out their furniture and maybe electronics. As I go in, I witness a tall man in a cap(I'm guessing a manager??) belitiling and scolding an employee in front of litterally everyone. Felt super tense and like toxic. Hell of a sight to see. But I continue. I'm here for the Boutique. So I head over to that section. Seems like what I would expect from a thrift store. But then... I look at the prices. And the prices are insane! At that point, I would go to Rent a center. I at least I know there I'm getting scammed. So, I get rapidly turned off, and go to the thrift area. Maaaybe better prices there, and I look around. Find a few trinkets, a few clothes, etc, but I immediatly notice as I get to the clothes. They smell RANSID. Like it was left out in the rain!!! Like isn't this a health code violation?? Yeash. Would...

NO FITTING ROOM! All sales final, but no fitting room, I’ve NEVER been to a clothing shop with no fitting room. They lost well over $100 today because I couldn’t try on clothes, each item was $25 or more. Ridiculous! Won’t be back!

Response back to store response, I don’t mind the pricing, for the brands of which I was buying the price wasn’t an issue, however if I’m spending that price on clothes you should offer a fitting room to those wanting to try the clothes on especially since it’s all sales final. That’s unfortunate about the shoplifting but you’ll lose more money if your customers can’t try the clothes on I promise. Have them leave a credit card on file before they go into the fitting room, have someone at the door like every other shop has, there must have been 50 workers just walking around that day I went in the store. No excuse honestly, just piss poor...