Ace In The Hole Towing — Attraction in Roseville

There are many many things that I could say right now. And I realize that a company such as this probably doesn't have many people coming into their lobby happy about being there however, you don't know what someone is going through and a little bit of kindness goes a long way. The events that led to me being there this afternoon had nothing to do with me. Someone else's actions landed me there and I had to pay for it in addition to that so I was already having a very hard day. When I came to pick up my vehicle I literally felt like I was bothering the person at the front desk. She was rude and cold. She came off with an attitude like she was better than me. Not to mention when I got my vehicle it was damaged so I have a pretty bad taste in my mouth from my whole entire experience with this company. There was no professionalism at all. I still can't find the keys to my vehicle they said "they're in there somewhere just start the car". In addition a lot of change was stolen out of my vehicle as well as my child's pokémon cards. I didn't bother going in and talking to them about the damage and missing items because I already know what they're going to say. I guess when it comes to this particular place the customer doesn't matter. $500 for a vehicle to be towed and kept for one night is astronomical for someone who's living paycheck to paycheck. And then sprinkle on top damaging their vehicle, stealing from them and being rude to them when they come in, it all adds up to a horrible experience. And again I understand that it's not supposed to be a great experience that's the nature of the business I'm just saying it's not hard to smile and it's not hard to stop and think about somebody else and what they could be going through and just showing a tiny bit of compassion.

UPDATE: in response to your comments, you are incorrect. I was extremely respectful. The person who I came there with may have said something rude but I refused to be a part of that in case you didn't notice I did not come back inside after all that happened. So once again you're making a customer who was nothing but respectful feel like an inconvenience and like a problem. Wow! You guys are awesome have a great...

Where do I even begin with this company? I’m a proud U.S. Army veteran, and while I was serving my country, my father sold my dirt bike to one of his friends. Unfortunately, the new owner never registered the bike in his name, but a Release of Liability (ROL) was filed on my behalf with a bill of sale.

Years later, Ace Towing somehow got ahold of the dirt bike which is worth less than $4,000 and barely takes up any space and I received a letter stating they would continue charging me $60 a day in storage fees until someone retrieved it. Yet when I tried to resolve this, they told me I couldn’t pick it up because I’m “not the registered owner.” I even explained that I was serving overseas, but they claimed they would come after me.

To make matters worse, Ace Towing sold the bike and then had the audacity to send me to collections for $3,200. This is a blatant violation of California Vehicle Code §§ 22851.8 and 3072(d), which clearly state that if a vehicle worth less than $4,000 is sold through a lien sale, the lienholder cannot pursue the former owner for additional charges; they simply keep the sale proceeds. On top of that, by law, they’re only allowed to charge storage fees for 15 days after obtaining the lien, which at $60 a day would total $900, not $3,200.

Despite this, Ace Towing ignored the law and sent me to collections anyway, a predatory practice that exploits people who may not know their rights. According to my attorney, their claim won’t hold up and will be dismissed easily, but it’s outrageous that they use these shady tactics against unsuspecting members of the community.

As a veteran who proudly served this country, I refuse to stay silent. I’ll be sharing my experience widely, encouraging everyone I know to leave honest reviews, and taking this story to local news outlets. The community deserves to know how Ace...

At 1230 am this am I was Dtranded by CSAA TOW SERVICE OF which i have had CSAA SINCE 1960+- .. with little claims for service.. locked keys etc. Last night about 800 pm in Roseville parkway & foothill blvd. area I had a front left tire blowout..it was very dark with no pp around and very little traffic. up to none by 1030 pm. Csaa tow truck showed up about 90 min from call from help. Tow driver started to hook up my car then said need to ck with office then came back to say that he could not take my car home to Auburn. FYI I AM A PREMIER MEMBER FOR MANY YEARS. SO QUALIFY FO 200 mi tow service..all tire and auto services closed. WHEN HAD NOT HEARD FROM CSAA TOW SERVICE AS TO ETA FOR ANOTHER TOW DRIVER I CALL AT 12:20 am. and CSAA TOLD ME Another tow service co another tDRIVER NOT AVAILABLE AND I NEED TO “find” another tow service. I start looking online for towing open 24 hrs nearby and called ACE IN HOLE TOWING., He had been home in Newcastle and immediately came to my rescue.. The dispatcher was excellent and sent a driver in 15 min.. I HAD TO PAY $412 for the tow and that need to ask Csaa to reimburse the payment. I was also told that CSAA Needed call the tow co to cover the tow service. CSAA WAS NOT WILLING TO DO. I ASKED FOR A TIW CO CONTACT AND AGENT TOLD ME MO AND I NEED TO FIND AN OUTSIDE CO MYSELF. Fyi. I am an 80 yr old lady stranded in darkness with not a person in sight. Imagine my worries and stress! o Thankfully dud nit push me to heart attack or stroke! I sm home safe and sound. THANK YOU ACE IN HOLE DRIVER AND...