River City Gun Exchange — Attraction in Sacramento

Ever since 2013, I've purchased multiple firearms and ammo from River City Gun Exchange and never had issues. I would always recommend everyone interested in buying to visit this establishment. This time they will lose a repeated buying customer and my recommendations to others. Keep in mind that I'm a service member that can shop at the Exchange on military bases where firearms are sold at a lower cost as well as being tax exempt, but I still chose to give them my business. All because they chose not to honor their staff words that was communicated to me. For a couple of weeks I've been inquiring about a firearm that was on their sales ad, before the sale expired I called to verify that this firearm will still be on sale when I was planning visit there shop, and the staff told me that they would honor the price even after the ad expired. I even called 2 days before I went in to make sure that when I came in we are good for the sale price. Got to the store and now I'm being charged $100 more because they chose to stop honoring the sale the night prior to me getting there. I spoke to the manager Nick and advised him what was communicated to me. He proceeded to speak to the general manager above him and came back to say there's nothing they can do but just give me a shirt and hat to make up for that $100 saving I should have received simply by honoring their words. It's unfortunate that they are willing to treat a loyal patron this way. He went as far as to say that if they had to honor every similar situation that they wouldn't make any money. I hope this message reaches the owner of this establishment to correct this concern. Until then, I will not continue to support...

WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE ANYWHERE! If you value customer service of any kind whatsoever DO NOT COME HERE! Came in to take my "Fire Arm Safety Certificate" test. The employee that assisted me was an older Asian gentleman (kinda resembled a tubby "Lo Pan" from Big Trouble Little China, with the long scraggly goatee, authentic long fingernails, the whole 9 yards!) Very rude, very brief, very short, and repeatedly, (mind you this was my first time ever doing this so it wasn't like I was doing much talking or much of anything to have agitated him other than stand there quietly, maybe it was because I wasn't Asian?) I believe the owner is Asian so this guy must have definitely been family to have talked the way he did to me (a paying customer!) Needless to say I paid for and took my certificate but immediately left and completed the transfer elsewhere, (but I wont say where because I don't want this to sound like I'm putting in a plug for any other business.) My only business is to leave an honest review of my experience. This place must get ALOT of business/customers or have the cheapest prices around or something to afford to treat/speak to a customer they way they did to me, (or get so many customers that it is an annoyance?) Irregardless rarely if ever have I actually left a place of business so completely and utterly pissed off. I would hate to think how you would be treated if you actually had a real problem or issue with anything, would never go back here and you can bet I will say likewise to anyone I know! I wish I could put...

I have been a loyal customer of theirs for many years. Sadly, today I came here to purchase another firearm from them. I'm active duty military non CA resident, I had all of my CA mandated documentation for legal purchase ie orders, military ID, home Bill, drivers license. They refused to sell to me because they did not have the knowledge of active military orders (even after I politely explained how military orders work). The middle age white male with a short Grey beard standing in the AR15 section questioned my integrity stating "how do I know these are real orders". (You're absolutely correct, I traveled from a my gun friendly state of TN to CA with fake orders, show you my current military ID and to sit threw afternoon I80 traffic so I could illegally purchase a firearm....you caught me genius!) In the past they used to know how to handle military customers very proficiently. Now they have lost me as a customer and all of my coworkers who shop there on behalf of my advice. Please educate your staff! Update, later in the day I went to Nor Cal Gun Vault in Elk Grove, much more knowledgeable and professional. I was able to purchase my firearm with no discrepancies using my same orders River City Gun Exchange refused me service with. I understand CA is not firearm friendly and it strangles dealers with regulations, but when I have all the proper legitimate documentation and I'm an active duty service member show some respect, if you're not sure about something attempt to find the answer , don't treat me...