Serenity Spa & Salon — Attraction in Saginaw Charter Township

i am very disappointed by my visit here. i booked two appointments, one for me and one for my mom for her birthday. my service was fine, in fact i really enjoyed it. my moms however did not go nearly as planned. earlier in the day i got a call asking to switch the service we booked to another similar service. i agreed with the understanding that the service we changed it to would be of similar technique and price to the only previously booked. when we arrived, i was taken back into my service but my mom was left to wait for more than 20 minutes without any communication as to when her service would begin. when she was finally taken back, she was asked to go upstairs to a different room, already an inconvenience because she cannot climb stairs well and there are no accessibility options offered. the service provider did not seem to want to do the service that we had agreed on earlier in the day. my mom ended up receiving a 30 minute foot massage which was nothing close to the hour long service i had originally booked. when it came time to check out, i noticed my bill was higher than expected but we were in a rush to get to our other birthday plans so i did not take time to question it. once i got a chance to crunch the numbers, i realized that i was over charged for the service that i had originally booked. i had scheduled a 60 minute standard serenity facial and a Gx99 lymphatic treatment. when they called to switch appointments we changed the Gx99 treatment to a manual lymphatic treatment and then that service got changed again to a 30 minute foot massage which the receptionist verbally told us would be $40. somehow, my $65 facial was up charged to $80 which after looking at their menu i have found out was because i was upgraded to a deep cleansing facial. no one informed me that my service was upgraded nor that it would cost more than the service i booked initially. like i said before, i really enjoyed my service, but not letting the client know that they will be charged more than expected is really shady business practice. i’m not made of money and i feel like i was scammed. i was just trying to do something nice for my mom for her birthday and have ended up with more of a headache...

I went to for a massage and it wasn’t until I arrived for my appointment that they had me fill out a health questionnaire. After taking me to the room and having me get ready for my massage by the so called “Therapist” who left me waiting 15 minutes returned and informed me they wouldn’t do the massage because of a medical condition I have. The disease I have isn’t contagious but that’s the way I felt they treated me. After being totally embarrassed I got dressed and went to the front desk where they tried to defend themselves saying I needed a doctors slip and they couldn’t do it because of liability all the while other customers are coming by and up to the front desk being able to overhear private information about my health. Then they had the nerve to give me the gift card I received to go there. After the owner was summoned she gave me a partial, not full refund after her telling me it wasn’t recommended for me to receive a massage and repeatedly claiming it was all over liability. On my next visit to both specialists I see I asked them whether or not I should be able to get a massage with my condition , one specialist told me there was no reason for me to not have massage therapy and need a doctors slip and the other doctor laughed and said it was nonsense. To anyone living or struggling with a major disease it’s not just your physical health that’s important but also your mental health and keeping your spirit and faith strong. That day I lost my spirit and faith and have struggled since. I’ve tried to let this go but it still destroys me when I think about it. They should get their facts straight and have people fill out the questionnaire online or by mail in case they have an issue beforehand. This owner was so obsessed about the liability she didn’t realize the damage she caused to my health. I’ve determined if she is so worried about liability and lawsuits she just put herself in one by treating me the way they did. After much consideration I decided I am going to give them a lawsuit they won’t forget. If you have a serious medical condition or know someone else that does please do not support...

I am giving a 2 star review for a couple of reasons. I have been here multiple times and the staff has always been friendly, helpful, accommodating and they always shown me very relaxing experience. Which really disappoints me that I need to write this review.

One bad experience is changing my normally 5 star review to 2. I have had massages, facials, ionic foot detox, and infrared sauna a few times and have been incredible experiences. Especially my most recent massage I had. However, I recently scheduled a spa mani/pedi and it was horrible. I went to get this done to prepare for a family wedding I had. I had to go home and remove my nail polish on my fingers and redo them myself because it looked so bad. I wish I would have taken a picture of those but I was in such a rush from the tech taking forever and messing up my nails and having to redo a few fingers a couple times. She put 4-5 coats of a sheer polish on my finger nails. I had to suggest adding white to my toes so we didn’t go through the disaster we had with my fingernails. She kept touching my nails before they were dry so I suggested using the fan to help them dry. She seemed very inexperienced because she was asking the other tech how to complete the spa mani. She also did not converse with me at all. It was very awkward.

I feel bad because it’s clear she was pretty new (at least I’d hope so) but with a spa I believe there should be a standard to uphold. I think your techs need to go through a vetting process before they get hired. I would not have tipped her for her services, however, she was hovering near the checkout desk I felt bad and gave her at least about 10%. I will not be back to Emily for a mani...