Horizons Conference Center — Attraction in Saginaw Charter Township

My husband and I got married on October 9th at the Temple Theatre in Saginaw. Horizons Conference Center is partnered with Temple Theatre to provide wedding services and catering. I’d like to share my experience with Horizons center, so no other Bride has to go through the wedding planning experience that we went through. The day of our wedding was absolutely amazing. My reception was flawless with no hiccups. The food was amazing (many guests complimented it). The waitstaff on the day of my wedding was top notch, great service, and very friendly.

However, the year of planning leading up to our wedding was nothing a bride should ever have to experience.

After we had locked in Temple Theatre as our venue, unfortunately our wedding coordinator had left. We were put in contact with the VP of Horizons Conference Center who would act as our wedding coordinator. For the first few months communicating with her, it would take weeks to get a response when we had questions or concerns. Leading up to the wedding, we would have calls with our wedding coordinator, and every phone conversation we had she would state incorrect information that she had about our wedding. One conversation, she asked us when we wanted to schedule our tasting (when we had already met with her and had our tasting two months prior). Another conversation, she had the incorrect information on our tablecloths choice, napkin choice, and centerpiece decisions. We had multiple conversations where she had the wrong information down about our wedding and we had to correct her. Even as soon as a month before our wedding, we had conversations with our wedding coordinator and she had information that we were doing a buffet meal, and that was never something we considered! I was called the wrong name, I was told that she had everything written down and noted and that she didn’t need the notes we provided, but then the information she had written down was incorrect. I truly feel that every detail was somehow incorrect.

A week before our wedding, we still did not have a clear answer on when we could decorate the Temple Theatre. We were told that it’s because Horizons Conference Center can’t control the Temple Theatre events, and it’s completely in their hands to tell Horizons when you can set up. If that is the case, we never would have booked Temple Theatre if we would have known we can’t set up until the day of our Wedding.

As a bride I felt incredibly unsettled and not confident that anything was going to be correct for our wedding. We received mixed information on certain things, which meant to us that our wedding coordinator had lied, and was not concerned about our wedding and making us as bride and groom feel comfortable.

During our wedding reception, it came to our attention that the waitstaff did not receive gratuity. I’m not sure if we misunderstood information, but we specifically asked during our meetings with the wedding coordinator if we should set out a tip jar for the bartenders and waitstaff, and were told that it wasn’t necessary, that there is a 20% service charge that goes to them. Well the day of our wedding, we were told by the waitstaff that the 20% service charge did not go to them. If we would've known this information, we would've budgeted for gratuity for the amazing waitstaff. They deserved it.

I do not want a Bride to go through this experience like I have. Our wedding coordinator had mentioned to us over and over again that she was the only employee managing weddings. While we understand it was the perfect storm of situations because of the pandemic, as a Bride hearing that over and over again does not make you feel comfortable.

We repeatedly told our wedding coordinator things that continued to be incorrect in future conversations. If we would've known that we were going to go through such panic, misinformation, and worry during our wedding planning process, we never would've...

Every person I encountered at the Horizons Center was terrific!!! They did everything in their power to make my day perfect!! The flowers were gorgeous. Everywhere you looked the decor was magnificent. They listened and took my ideas to a whole another level that I never could have imaged. I cannot say enough about the decor and how beautiful everything was. My guests had a wonderful time and all I have heard is how great our wedding was. This is not only the decor but the service and food was excellent!! People told me they actually felt like guests and couldn't get over how quickly the staff responded to their needs. These people are terrific to work with and I would recommend their services to any bride looking for a place to get married. Carol was exceptional!!! She coordinated everything with such ease. She responded so quickly to every question I had and worked with us to ease my apprehensions. My wedding day was about us and who we are as a couple and I know I could not have gotten this anywhere else. This is the best and only place to have your dreams...

I am not sure what has happened at the Horizon center but the service during my cousins wedding on 6/15 was absolutely horrible. There were staff walking all over the place and we actually had to clear off our own table after dinner. Our plates sat on our table for over a hour. When we asked a waiter to clear it he shrugged us off and continued to wait on the same table he waited on all night long. Then we asked a manager to send someone over to do it and we were told the staff was on a break and they would get to it. So we waited another 10-15 min and still no one showed up so we had to clear our own plates and glasses. The amount of money that was paid for that wedding no guest should have had to take care of their own dishes. If you are looking for a nice place to have your event and don’t mind paying a lot of money for bad service this may be your place. Hopefully this was just a bad night and maybe they were short staffed but I guarantee you they will not refund my cousin for the bad service. If you are going to charge top dollar then provide...