GameStop — Attraction in Salem

If you're wondering why this store is called GameStop 'Prestige' - it's because of employees like Elijah and the store manager Joseph. For weeks GameStop's online store, which neither I nor my friends and family will ever use again, had been failing to solve a major (expensive) issue with an order I placed. The seventh 1-800 customer service representative I had to speak to decieved me to get me off the phone and dumped my problem by telling me to go to whichever store was closest and they could take care of it for me (which wasn't true). Thankfully for me, that store was GameStop Prestige where customer service isn't a chore but a priority. Elijah asked me if I needed help when I walked in and listened to the issue. He set me up with his manager Joseph who literally spent two hours fighting GameStop online customer service on my behalf. Joseph stuck with my issue through the hours of frustration, found the solution and solved my problem. But that's not the reason I'm writing this review. Those two hours I spent in that store dealing with the worst online shopping experience of my life were truly amazing. To have those two gentlemen treat me so well and help me after so much frustration with an issue they had absolutely nothing to do with and should not have even had to deal with, well, it's enough for a cliche along the lines of a restored faith in humanity. We have a very happy family tonight because of their actions and I couldn't be more grateful. I can't believe I'm saying this but I will continue to shop at GameStop. Only the GameStop Prestige though. They've earned that name. If you're looking for new or used video games in Salem I'd recommend this be your first stop, even if it's out of the...

Drove all the way from stayton to this location to pick up a certain game. Almost didn't get it because I was asked for an ID since the game was M 17 plus. I have never been ID'd at any GameStop before, and they refused to let me purchase the game until I grabbed a friend who had his ID. I showed them mine but since it was expired they refused to use it. I don't know if they don't understand that you don't get younger just because you're ID expired, but I'm 24. I understand bars and dispos ID'ing, but I am never coming back to this location, when they are the only ones in my whole life who have felt the need to ID me. I am very clearly over 17, I have facial hair, tattoos, so it seemed like they wanted me to stroke their ego tbh. The people WERE nice and helped me get what I needed, but I would've walked away with absolutely nothing but wasted gas money if it weren't for my friend and that is due to game stops apparently strong arm policy. Very disappointed, have been coming to game stops since I was 6. Don't waste my time. I can get a beer and a ounce of weed without showing my ID just about anywhere in Salem, so the fact I got turned away at GameStop is jaw...

Overall terrible experience. I wasn't going to leave a review until I got a follow-up call from them today. I ordered a Meta Quest 3 online two days ago and drove over 30 miles to pick it up. There were two people in front of me and it took over 30 minutes for my turn. The guy working was alone, and new, and apparently didn't now how to do anything, including logging into the POS system, so he kept having to call for help and narrated his numerous frustrations, some of which might have been valid, who knows. But I finally got my item. Today I get a reminder voice mail that the Meta Quest is ready to pick up and I have two days before the order is cancelled and the money is refunded. I called to let them know I got it and basically got an "oh" from "one of the managers," according to him, who I also shared this story with. He said it was a trainable moment, or something to that effect. No apologies, no thanks for letting them know, etc., seeing as their mistake meant I could have waited two days, gotten the money back, and it would be their problem. But really terrible quality control,...